Renal Care Coordination Team Leader

Position:
Renal Care Coordination Team Leader

Location: Centurion, Gauteng

Position

Purpose:

As the Renal Care Coordination Team Leader, you will lead a specialised team of clinicians who provide comprehensive support to beneficiaries with chronic kidney disease (CKD), End‑Stage Kidney Disease (ESKD), and those undergoing dialysis or post‑transplant care. You will play a pivotal role in managing clinical and financial risk, improving patient outcomes, enhancing treatment adherence, and ensuring smooth coordination between nephrologists, dialysis centres, transplant units, and internal stakeholders.

Experience &

Qualifications:

Registered Nurse (3- or 4‑year qualification) OR health sciences degree — mandatory

3 to 5 years’ experience in:

• Renal nursing or nephrology case management
• Dialysis (hemodialysis or peritoneal dialysis) pathways
• Managed care, health risk management, or clinical customer service
• Previous experience managing or supervising a clinical team (advantageous)
• Strong understanding of CKD staging, dialysis modalities, transplant processes, and chronic renal disease management.

Key Responsibilities:

• Lead and mentor the renal care coordination team to deliver high‑quality service
• Oversee renal case management, including CKD monitoring, dialysis authorisation, transplant readiness, and patient follow‑up
• Analyse renal programme data, clinical outcomes, and utilisation trends
• Ensure compliance with renal care guidelines, managed care rules, and regulatory frameworks
• Build strong relationships with nephrologists, dialysis providers, transplant units, and multidisciplinary teams
• Support beneficiaries with education, navigation, and adherence to renal care pathways
• Improve workflows, contribute to SOPs, and streamline renal care processes
• Manage team performance, development, engagement, and capacity
• Address escalations and ensure exceptional beneficiary and stakeholder experiences.
• Strong clinical judgement and renal‑specific risk assessment abilities
• Excellent communication and business writing skills
• Analytical and problem‑solving ability
• High attention to detail and accuracy
• Strong relationship‑building and stakeholder engagement skills
• Computer literacy and comfort using clinical systems
• Leadership skills with a focus on coaching and team development
• Empathy, patient‑centred communication, and resilience.

Note:
Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, Kwa Zulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.