Oncology Care Coordination Team Leader

Position:
Oncology Care Coordination Team Leader

Location: Centurion, Gauteng

As the Oncology Care Coordination Team Leader, you will lead a dedicated team of clinical coordinators who support beneficiaries throughout their oncology journey, from diagnosis to treatment, recovery, and survivorship. You will play a key role in overseeing case management processes, improving patient navigation, managing clinical and financial risk, and strengthening collaboration between beneficiaries, oncology specialists, and internal teams.

• Registered Nurse (3- or 4‑year qualification) OR health sciences degree — mandatory
• 3 to 5 years’ experience in:
• Oncology clinical management
• Managed care and health risk management
• Clinical customer service within the medical scheme or healthcare industry
• Previous experience managing or supervising a clinical team (advantageous)
• Strong understanding of oncology treatment protocols, staging, chemotherapy, radiation therapy, and palliative care.

• Lead and mentor an oncology care coordination team to ensure delivery of exceptional service
• Oversee oncology case assessments, treatment plan reviews, risk stratification, and patient follow‑ups
• Analyse oncology programme data and prepare operational and clinical reports
• Ensure compliance with oncology clinical guidelines, scheme rules, and regulatory requirements
• Collaborate with oncologists, radiologists, oncology centres, and multidisciplinary teams
• Support beneficiaries by providing clear guidance, treatment navigation, and psychosocial sensitivity
• Improve operational workflows and contribute to updates of oncology SOPs and care processes
• Drive team performance, engagement, and professional development
• Resolve escalations and ensure high‑quality stakeholder and patient experiences.
• Strong clinical judgement and oncology‑specific risk assessment skills
• Analytical and data‑interpretation ability
• Attention to detail and strong organisational skills
• Ability to build relationships with providers, oncology centres, and internal teams
• Computer literacy and comfort using clinical and administrative systems
• Leadership skills with a coaching mindset and a commitment to staff development
• Empathy, patient‑centred communication, and resilience

Note:
Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, Kwa Zulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits.