Bureau Administrative Officer

Overview

Summary: Managing practices assigned to the Bureau Officer in accordance with the job functions as set out below.

• Reconciliation of receipts and payments onto the Veri Claim system within two working days from receiving the documentation from all allocated practices.
• Registering new Bureau practitioners on medical schemes websites.
• Obtaining funder remittances on a regular basis from scheme websites.
• Sending of monthly statements via the Veri Claim system to the patients, in accordance with each practice’s requirements.
• Regular follow-up with medical schemes and patients regarding patient liability outstanding balances – Follow Credit Control Cycle Standard Operating Procedure (SOP) and monthly action plan.
• Professional and efficient handling of telephonic and email account enquiries from patients, practices and funds.
• Effective management of each allocated practice’s age analysis to limit bad debt to within acceptable norms.
• Ensure all practice policies and procedures are maintained and adhered to.
• Maintaining confidentiality of client and other confidential information at all times.
• Provide relevant and constant feedback (as per requirement of each practice) to each practice via system notes, emails and telephone calls.
• Keep the Bureau Manager, In Field and Sales Consultants informed of all sensitive practice or procedural issues.
• Maintaining a professional and positive attitude with clients and colleagues at all times.
• Report any Veri Claim technical- and functional-related issues via the Veri Claim ticketing system.
• Maintain a current working knowledge of all healthcare- related issues and regulations and of the Veri Claim system.

• Excellent organizational and time management skills.
• Effective verbal and written communication skills.
• Excellent telephone etiquette.
• Deadline focused.
• Analytical thinker.
• Customer focused and ability to build and maintain good relationships with clients.
• Problem solving ability.
• Knowledge of the private medical schemes industry.
• Expert knowledge of the Veri Claim system.
• Working knowledge of Outlook, Word and Excel (MS Office Product Suite).

NOTE: This role specification is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organisation.