IT Technical Account Manager

IT Technical Account Manager to oversee key client relationships and provide technical solutions. If you have experience in client management and IT project coordination, we want to hear from you!

Job Title:

IT Technical Account Manager Reporting to: Operations
Seniority Level: Mid-Career (4 - 6 yrs exp)
Region: Gauteng
Location: Centurion
Type: After 3 months' probation Permanent

Duties and Responsibilities:

• Client Relationship Management - Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.
• Technical Oversight - Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.
• Project Coordination - Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.
• Team Leadership - Provide guidance and support to technical teams, fostering collaboration and high performance.
• Strategic Advisory - Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.
• Issue Resolution - Manage escalations and ensure swift resolution of complex technical challenges.
• Reporting & Communication - Deliver clear, professional reports and maintain proactive communication with stakeholders.

• National Matric Certificate (completed)
• Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)
• Proven experience in technical account management or senior technical support role
• Strong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principles
• Excellent leadership, organizational, and communication skills (English and Afrikaans)
• Valid South African , driver's license, and own vehicle
• Residency in Pretoria, Johannesburg, or surrounding areas

• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• Microsoft 365 Certified:
  Enterprise Administrator Expert
• 3+ years in technical account management or IT service delivery
• Familiarity with VOIP systems is preferred and cybersecurity practices
• Previous experience in Managed Services or ICT consulting