Senior DTS Technician

Overview

iMasFinance, a financial services Cooperative, is looking for a Senior DTS Technician. This position reports to the IT Service Desk Manager and is responsible for second-line user support, vendor and third-party incident management, preventative maintenance, and IT project rollouts.

• Second-Line User Support
  • Troubleshoot and resolve IT incidents within SLA.
  • Escalate issues to third-level support when necessary.
  • Provide management feedback and reporting.
• Vendor and Third-Party Incident Management
  • Manage incidents assigned to external vendors.
  • Escalate critical incidents and ensure timely resolution.
• Site Visits and Maintenance
  • Conduct hardware repairs and troubleshooting.
  • Perform routine maintenance to ensure IT infrastructure reliability.
• Preventative Maintenance
  • Ensure IT equipment is operational in line with disaster recovery plans.
• Project Implementation
  • Support new site rollouts and hardware/software upgrades.
  • Set up and maintain workstation images.
• Management Reporting
  • Provide timely and accurate reports on IT incidents and resolutions.
• Special Functions
  • Provide advanced technical support for complex incidents.
  • Offer executive IT support for senior leadership.
  • Assist with physical access management and asset tracking.
  • Conduct end-user IT training to improve digital literacy.

• Essential
  • A+ Certification & MCP Qualification
  • 1-2 years of experience as a DTS Technician
  • Valid Driver’s License
• Preferred
  • ITIL knowledge, N+ or MCSE certification

• Strong knowledge of IT infrastructure (LAN, WAN, Servers, Desktops, Security)
• Advanced troubleshooting and problem-solving skills
• Project management capabilities
• Excellent customer service and communication skills
• Ability to work independently and in a team