Service Delivery Manager
Job in
Centurion, 0014, South Africa
Listing for:
Exxaro
Full Time
position
Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Project Manager, Cybersecurity, IT Support, IT Consultant
Job Description & How to Apply Below
Minimum Requirements
B Degree (Hons) in a relevant field (Essential/Minimum)Certificate ITIL Foundation (Essential/Minimum)6-8 years of relevant experience in IT Governance, Solution Architecture, and ICT Service Management (Essential/Minimum)Proven track record in Service Level Agreement managementManagement Development Programme (Recommended/Desirable)Experience in managing vendor relationships and inter-dependencies across multiple vendorsStrong skills in financial management, including budget forecasting and Opex managementProficiency in risk management within accountable operational environmentsCommitment to compliance with regulatory, safety, and cybersecurity standardsExcellent communication and relationship-building skills with vendors, stakeholders, and internal teamsPsychometric Assessment (Essential/Minimum) (To be conducted by Exxaro)Certificate of Fitness (Essential/Minimum) (To be conducted by Exxaro)Duties & Responsibilities
Define and maintain outsourced contracts and operational agreements to ensure service delivery across the organization.Manage and monitor Key Performance Indicators and metrics to ensure service level agreements are met and adhered to.Develop and implement comprehensive capacity and availability models, ensuring effective asset life cycle management.Oversee incident, problem, and change management processes, ensuring compliance with governance and cybersecurity standards.Facilitate Communication and Approval Board (CAB) meetings for risk mitigation during system changes and deployments.Develop and nurture positive relationships with vendors and stakeholders to improve service quality and performance optimisation.Lead and mentor internal teams to ensure optimal resource allocation and adherence to regulatory and safety standards.Develop and propose capital and operational expenditure budgets, managing financial aspects and budget forecasts effectively.Implement Information Technology Infrastructure Library (ITIL) principles to mature ICT service management operations.Conduct external benchmarking and industry analysis to stay informed about emerging technology trends and best practices.Download full Job Profile
P - Service Delivery Manager CC
E.pdf (93.91 kb) - 2/19/2026 10:26:17 AM
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