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IT Helpdesk Support Agent

Job in Centurion, 0014, South Africa
Listing for: Stepco Recruitment
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below

IT Helpdesk Support Agent required in Centurion.

We are hiring a Helpdesk Monitoring / First Line Support agent for a junior role in Centurion.

Salary: R15 000 per month.

Key Responsibilities:

  • Monitor IT systems, networks, and applications using monitoring tools
  • Respond to alerts and system notifications
  • Log incidents and service requests accurately on the helpdesk system
  • Perform basic first-line troubleshooting
  • Escalate technical issues to senior support teams when required
  • Follow standard operating procedures and ITIL processes
  • Update tickets and maintain clear communication with internal teams
  • Assist with shift handovers and basic documentation
  • Work on a rotational shift schedule (including weekends/public holidays if required)

Minimum Requirements:

  • Matric
  • IT-related qualification or currently studying towards one (advantageous)
  • Basic understanding of computers, networks, and IT systems
  • Willingness to learn and grow in an IT support environment
  • Good communication and customer service skills
  • Ability to work well under pressure and follow processes

Key Skills & Attributes:

  • Strong attention to detail
  • Problem-solving mindset
  • Reliable and punctual
  • Team player
  • Eagerness to learn new technologies
  • Basic troubleshooting skills
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