Service Advisor - Tools and Machinery PTA

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will act as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

• Technical
• Must be able to communicate with customers at all levels
• Must be detail oriented
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary:
  Negotiable with Benefits available
• Working Hours:
  
  Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00