Business Systems Administrator

Position:
Business Systems Administrator

Location: Centurion, Gauteng

Position

Purpose:

To perform day-to-day configuration administration and monitoring of PHA’s core business systems within a managed care environment. The employee will analyse business requirements, document and implement configuration changes with precision, and ensure system integrity through structured quality assurance and governance practices.

Experience: Minimum of 2 – 5 years. Experience with in the Medical Scheme administration is required.

Qualifications: Grade 12 and relevant tertiary degree or diploma.

• Monitor and maintain the Interface Management System and operational system queues.
• Manage configuration changes and integrations with other business systems.
• Monitor incomplete transactions and resolve system exceptions timeously.
• Analyse and resolve system problems, escalating where appropriate.

• Execute user acceptance testing (UAT) and system integration testing.
• Conduct quality assurance checks on system configuration and data integrity.
• Prepare, document, and archive UAT test data and test results.

• Create and amend user access profiles within business systems.
• Conduct bi-annual and monthly user access reviews in line with governance requirements.
• Ensure access provisioning and deprovisioning is performed timeously and accurately.

• Maintain and update the Standard Operating Procedures (SOP) registry.
• Conduct bi-annual reviews of all SOPs and expedite required updates.
• Document business requirements for all configuration change requests.
• Develop and maintain operational and system reports.
• Identify and implement improvements to current processes and workflows.
• Attend to ad‑hoc tasks as requested by management.

• Highly detail‑oriented and accurate.
• Excellent analytical skills with strong problem identification and resolution ability.
• Superior planning and organisational skill.
• Strong time management with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a cross‑functional team.
• Tenacious, driven, and able to operate under strict deadlines.
• Adaptable, resilient, and proactive in approach.

• Sound working knowledge of business system configuration and administration within a managed care or medical scheme environment.
• Advanced Microsoft Excel skills.
• Familiarity with IT service management or operational systems (e.g. helpdesk/ticketing platforms) advantageous.
• Understanding of access control governance principles and SOPs.
• Basic Microsoft 365 knowledge advantageous.

Note:

Company reserves the right to close the advert before specified closing date.

PHA has its head office in Westville, Kwa Zulu‑Natal. It operates country‑wide with a nationally linked network and uses a robust, flexible, and integrated system to ensure efficient and effective administration of membership and benefits.