Senior Test Analyst MMH

Role Purpose

To own and produce high-quality technical specifications that enable delivery teams (including the AI, BPMN, Digital, Document Management, Integration & Persistence Teams
) to implement consistent, secure, and scalable solutions across the Digital Layer
, API Gateway Layer
, and downstream microservices/integration touchpoints
. The role ensures requirements are translated into implementable designs (API contracts, integration specifications, data models, non‑functional requirements) and remain traceable through build, test, and release.

• 5 – 8 years experience as a Test Analyst / QA Analyst / Senior QA Engineer in complex enterprise environments.
• Proven experience testing across multiple layers: UI + API + integration + orchestration/workflows (BPMN/DMN advantageous).
• Demonstrated experience in automation (at least API and regression automation) and embedding tests into CI/CD pipelines.
• Experience supporting SIT and UAT with structured defect triage and stakeholder management.
• Relevant degree/diploma (advantageous): BSc Computer Science or equivalent practical experience.
• Advantageous: certifications in testing (e.g., ISTQB), API testing, automation tooling, or BPMN/DMN fundamentals.

• Define and execute an end‑to‑end test approach covering: functional testing, integration testing, regression testing, API testing, workflow testing (BPMN/DMN), and non‑functional testing support (performance, security, reliability).
• Review requirements and technical specifications (from Senior Systems Analyst and engineering teams) to ensure they are testable, complete, and traceable to acceptance criteria.
• Design comprehensive test plans, test cases, and test scripts mapped to user stories, API contracts, BPMN flows, DMN decisions, and integration scenarios.
• Perform hands‑on testing across layers:
• Digital layer (web/mobile UI flows, validations, user journeys)
• API gateway & APIs (contract validation, routing/policy behaviour, throttling, auth,
• transformations)
• Microservices/integration (REST, async flows, error handling, retries, idempotency)
• BPMN orchestration (happy paths, boundary events, compensation, escalations, SLAs, human tasks)
• DMN & rules (decision table completeness, edge cases, correctness, rule conflicts)
• AI components (response quality tests, retrieval relevance, hallucination checks, prompt regression, document extraction accuracy)
• Implement and maintain automation test suites for stable/high‑value flows (API automation, regression packs, smoke tests, workflow regression) and integrate them into CI/CD pipelines.
• Execute system integration testing (SIT) and support UAT by preparing environments, test data, scripts, and facilitating defect triage with stakeholders.
• Create and manage test data (synthetic and masked production‑like datasets), including complex documents for OCR/V‑LLM extraction and structured decision data for DMN tests.
• Identify, log, prioritise, and manage defects through the full lifecycle, working with developers to reproduce issues, validate fixes, and prevent regressions.
• Provide test execution reporting (daily/weekly status, defect trends, coverage metrics, readiness assessments) and contribute to go/no‑go decisions.
• Ensure consistent application of quality standards:
  Definition of Ready/Done, release gates, and traceability (requirements tests defects releases).

• Engage with Product Owners, Business SMEs, Ops teams, and delivery teams to confirm expected behaviour, acceptance criteria, and UAT readiness.
• Drive a high‑service culture by ensuring delivered solutions meet usability and reliability expectations, especially for operational workflows and client‑facing channels.
• Communicate risks early (coverage gaps, environment instability, unclear requirements, high defect density) and recommend mitigation actions.

• Collaborate closely with developers, system analysts, architects, and Dev Ops to embed quality early (“shift‑left testing”).
• Promote best practices in testing, automation, and defect prevention through knowledge sharing and reusable test assets.
• Mentor junior testers (where applicable) and support consistent standards across…