Network Engineer

The purpose of the role

WAN Services

Please ensure that you attach the mandatory qualifications and certifications.

• Internal policies, procedures and processes
• Familiarization, adherence and compliance with all company policies and procedures
• Familiarization, adherence and compliance with all applicable ISO 9000 processes and procedures
• Preventative Maintenance
• Preventative maintenance actions are initiated in accordance with policies and procedures, or Maintenance actions are initiated by a fault incident.
• Determine the nature of the maintenance in accordance with the incident/schedule.
• Consult the relevant work instructions/procedures to determine the maintenance actions required.
• Complete the preventative maintenance in accordance with procedures or identify the faults utilizing the relevant diagnostics.
• Repair faults in accordance with standards and specifications or follow prescribed escalation path for a solution.
• Test the solution to ensure functionality.
• Implement the solution in accordance with procedures and monitor the solution for functionality on the site.
• Provide feedback to the relevant role players.
• Document results for future reference purposes.
• Conduct preventative maintenance in accordance with policies, procedures and legal requirements.
• Conduct preventative maintenance within allocated time frames.
• Executing QA on network designs and network installations
• Responsible to ensure quality assurance on all network designs and installations conducted. Complete High-Level and Low-Level Network Designs as and when requested.

• Customer and Product knowledge.
• Be proficient in presentation skills, planning and execution of networking tasks and activities.
• Prepare training and development plans for yourself, bearing in mind your weakness, career and objectives.
• Responsible for self-development by keeping abreast of new developments within the industry related to area of your responsibility.

• Corporate governance is the practices and principles that guide a business and ensures its accountability to its stakeholders.
• Ensure you conduct yourself in a legal and ethical manner while meeting the customers business goals.
• Identifying compliance issues ensuring written and verbal policies and regulations are kept in check.
• Risk management strategies and processes:
  Support Management to identify and analyse the risk which could have an impact of loss to the organisation, customers, employees, suppliers and the public.
• Any ad-hoc functions required to perform from Management from time to time

• Grade 12 or equivalent NQF level 4 qualification

• CCNP/ CCIE required.
• IT related degree or diploma (or equivalent NQF
  5) will be advantageous
• TOGAF & ITIL certification will be advantageous.

• Valid and active Cisco CCNP/CCIE Certifications
• 3 years’ experience in Cisco Products
• Handle all the daily operations and procedures relating to client.
• Run and always reinforce the alignment of all initiatives to the company goals, values, and strategic initiatives.
• Develop inventive solutions to improve customer experience.
• Ensure that all the client service requests are resolved.
• Escalation and fault management.
• Ensure adherence to statutory regulations, organizational standards, guidelines, policies, and procedures.
• Ensure management of metrics and SLA’s.
• Assist with Incident Management (internally).
• Change/Problem Management and Major Incident Management.
• Build and maintain trusted, profitable relationships with key customers.
• Resolve customer complaints swiftly and efficiently.
• Ensure day to day operations and project delivery.
• Provide Escalation Engineering assistance.
• Work Closely with Account Manager regarding current and new solution designs.
• The ability to communicate effectively and efficiently at all levels of the organisation.
• The ability to apply principles of sound business English in verbal and written communication.
• The ability to elicit requirements, interpret information and take it into account when taking action or to act in a sensible manner.
• The ability to accurately give an account of information pertaining to the performance of outputs.
• The inclination to act analytical by applying analytical skills in resolving networking outages.
• May be required to work overtime within a 24/7 customer SLA environment.
• All tasks and responsibilities as specified by the company procedures and policies references, including references to all staff and generic terms such as Executive Management.
• Must have own transport with valid license.