Technical Business Analyst

Level:Intermediate

Our client is looking for an Intermediate Technical Business Analyst to join a 6-month contract assignment based in Centurion. This role is suited to a Business Analyst with strong technical understanding, solid documentation skills and experience working closely with business stakeholders, developers, system architects and testing teams.

• Bachelor’s degree in Informatics, Industrial Engineering, Information Systems or a related field.
• 4+ years’ experience in business analysis, systems analysis or a similar role.
• Strong experience in requirements gathering, business process modelling and documentation.
• Experience supporting system integration projects.
• Good understanding of IT systems, databases, APIs and data mapping concepts.
• Experience with Agile and/or Waterfall delivery methodologies.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, high-pressure environment.

• The successful candidate will be responsible for:
• Gathering, analysing and documenting business and functional requirements.
• Engaging with business stakeholders to understand needs, challenges and process improvements.
• Creating process flows, user stories, use cases, UML diagrams and supporting documentation.
• Working with developers, system architects and testers to ensure requirements are correctly understood and delivered.
• Supporting system integration activities and assisting with testing, including SIT and UAT.
• Interpreting API documentation and supporting integration-related discussions.
• Performing basic data validation and analysis using SQL.
• Supporting troubleshooting of system issues, data integrity concerns and business process gaps.
• Assisting with deployment, implementation support, post-deployment validation and change management activities.
• Preparing user documentation, training material and process documentation where required.

• The successful candidate will be responsible for:
  
  SQL scripting and query development.
• Ability to read and interpret API documentation.
• Experience with API testing tools such as Postman or Swagger.
• Understanding of relational databases, data models and data validation.
• Experience creating functional requirements documentation, user stories and process flows.
• Basic HTML knowledge would be advantageous.
• Exposure to WPF or similar front-end frameworks would be beneficial.

• Business Analysis certifications such as ECBA, CCBA, CBAP or AAC.
• Project Management or Agile-related certifications.
• Experience in telecommunications or technology environments.
• Experience with Zendesk and/or Splynx systems.