Head: Digital, Data and Technology MMH

Role Purpose

To lead and orchestrate the execution of digital, data and technology initiatives across the business, ensuring consistent delivery outcomes, operational resilience, and strong operational performance aligned to business priorities.

• 8 - 10 years experience in technology leadership roles (essential)
• At least 5 years’ experience managing a team (essential)
• At least 5 years’ experience in Technology, Digital or Data transformation environment
• Matric (grade 12) certificate (essential)
• Bachelor's Degree in Information Technology/Computer Science/Software Engineering/Information Systems and or equivalent relevant qualification (essential)
• Master's Degree in Information Technology/Information Systems/Technology Management and or relevant equivalent qualification (desirable)

• Provide direction to the business unit IT, Digital and Data strategy.
• Accountable for compliance to IT strategy, architectural frameworks and agreed technical principles for all solutions and platforms developed and maintained for the business.
• Define clear goals and objectives for the IT team that align with overall business goals and performance metrics.
• Translate IT, digital and data strategy into clear, actionable delivery plans with defined milestones, outputs, and measurable outcomes
• Orchestrate delivery sequencing, release planning, and governance to ensure coordinated execution across IT, Digital and Data initiatives
• Drive implementation of digital platforms, data solutions, and analytics capabilities to enhance business decision-making
• Identify and scale innovative solutions leveraging emerging technologies, and enable structured innovation pipelines from concept to enterprise scale
• Actively participate in the prioritisation, management and quality of system development.
• Drive system reliability, performance optimisation and operational resilience
• Collaborate with IT Governance, Risk, Security and Architecture functions to ensure compliance and robust design
• Ensure adherence to enterprise architecture, technical design standards and service management frameworks
• Maintain alignment with the Group IT strategy to ensure cohesive and strategic development across initiatives.
• Establish delivery dashboards, risk logs, and reporting frameworks to provide transparency on performance, risks, and dependencies
• Oversee vendor operational management, including SLA adherence, performance monitoring, reporting, and issue escalation to ensure optimal partner delivery
• Lead delivery planning and execution across outsourced partners and in-country teams to ensure aligned, efficient and consistent outcomes
• Provide IT support in continuous improvement, innovation, and operational efficiency across digital, data and technology services

• Build and maintain effective relationships with internal stakeholders, clients, and external partners
• Deliver against service level agreements to ensure optimal client experience and service quality
• Facilitate adoption of digital solutions and promote data-driven decision-making within the business
• Provide insights, dashboards, and reporting to enable informed business decisions
• Make recommendations to improve digital customer experience and service delivery

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Group values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effecti…