Field Service Engineer UPS - Data Center Solutions

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products, offering IoT-based smart energy‑saving solutions across industrial, building, telecom, data centre, EV charging, renewable energy, storage and display sectors. Delta is committed to innovative, clean, and energy‑efficient solutions for a better tomorrow, and operates 200+ locations worldwide, serving customers through sales offices, R&D centres and manufacturing facilities.

As a Field Service Engineer – UPS (Data Center Segment), you will deliver high‑quality service, technical expertise, and customer support for Delta’s Uninterruptible Power Supply (UPS) and related Data Center Solutions (DCS) products. This role combines hands‑on technical work with knowledge leadership, deepening expertise, sharing best practices across EMEA, resolving complex issues, and contributing to continual product and service improvements.

• Technical Support & On‑Site Service
  • Perform on‑site diagnostics, troubleshooting, repair, and maintenance of Delta UPS and data‑center power products.
  • Lead complex service activities, including Level 2–5 commissioning, system start‑ups, performance testing, and verification of correct installations.
  • Provide escalated technical support for critical customer incidents.
  • Conduct root‑cause analysis and feed insights back to engineering and product teams.
• Training & Knowledge Development
  • Deliver technical training programs to Delta field service engineers, partners, and customers.
  • Develop training materials, troubleshooting guides, and best‑practice procedures.
  • Serve as a subject‑matter expert for DCS products.
• Documentation & Process Ownership
  • Create and maintain service‑related technical documentation.
  • Define scope of work for installation, commissioning, and maintenance.
• Service Partner Management
  • Provide partner onboarding and capability assessment.
  • Ensure consistent service quality and customer satisfaction.
• Customer & Business Engagement
  • Collaborate with sales and product teams to understand customer needs.
  • Identify service opportunities and product upgrades.
  • Support pre‑sales and after‑sales activities with technical insight.

• Degree in Electrical Engineering or a related field.
• Minimum 3 years of experience with UPS or power‑electronics systems.
• Strong understanding of electrical systems and power infrastructure.
• Excellent communication skills, written and verbal.
• Hands‑on experience troubleshooting high‑power systems.
• Willingness to travel across EMEA.
• Fluent in English; additional languages are advantageous.
• Data‑center or mission‑critical UPS experience.
• Knowledge of battery technologies.
• Familiarity with SCADA/BMS systems.
• Relevant electrical safety or vendor certifications.