Information Technology Help Desk

Overview

Disruptive IT (Pty) Ltd is looking for 3 experienced IT Resource Schedulers / IT Helpdesk Coordinators to join a dynamic enterprise IT environment based in Centurion.

This role is ideal for someone who thrives in a fast-paced support environment, has excellent coordination skills, and enjoys ensuring the right technical resources are assigned to the right tasks while delivering exceptional customer service.

• Schedule and coordinate IT field engineers and technical resources.
• Log, update and manage incidents and service requests.
• Monitor support queues and ensure SLA compliance.
• Prioritise and allocate calls according to urgency and resource availability.
• Liaise with customers, technicians and internal stakeholders to provide regular updates.
• Track open incidents through to resolution.
• Escalate unresolved issues where necessary.
• Maintain accurate records within the IT Service Management (ITSM) system.
• Produce operational reports and assist with service delivery administration.
• Support day-to-day IT Helpdesk operations.

• Grade 12 (Matric).
• Relevant IT qualification or certification will be advantageous.
• Minimum 2–3 years’ experience in an IT Helpdesk, Service Desk or Resource Scheduling environment.
• Experience working with ITSM/ticketing systems.
• Good understanding of incident, request and change management processes.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and perform well under pressure.
• Proficient in Microsoft Office.

• Own reliable vehicle.
• Clear criminal record (criminal verification will be conducted).