Customer Support Account Manager

Join a leading multinational organisation where you’ll play a key role in ensuring exceptional customer support while driving service excellence across your region.

• Build and maintain strong relationships with customers and channel partners.
• Resolve complex technical and product-related queries to maximise equipment performance and uptime.
• Lead customer support initiatives and provide expert product and service guidance.
• Deliver customer and partner training to improve technical capability and product knowledge.
• Analyse recurring customer issues and develop effective response strategies.
• Manage warranty and reimbursement processes in line with company policies.
• Maintain accurate CRM records and ensure high-quality customer data.
• Coordinate custom and special orders with internal teams to ensure successful delivery.
• Conduct regular customer reviews to maximise satisfaction and long‑term value.
• Identify opportunities to introduce additional products and services that add value to customers.
• Mentor colleagues and contribute to continuous improvement initiatives within the team.
• IT testing and troubleshooting technical issues

• Relevant tertiary qualification (Diploma/ BCom would be ideal).
• Proven experience in customer support, account management, technical support, or a related field.
• Industry: Manufacturing/ Mining/ Construction and similar
• Strong customer relationship management and stakeholder engagement skills.
• Ability to troubleshoot and resolve complex technical issues.
• Experience working with CRM systems.
• Excellent communication, presentation, and problem‑solving abilities.
• Strong planning, organisational, and reporting skills.
  
  Proficient computer skills.

• Customer-focused mindset
• Technical troubleshooting and support
• Relationship management
• Commercial awareness
• Planning and organisation
• Analytical thinking
• Strong communication skills
• Team leadership and mentoring
• Attention to detail
• Ability to work independently and collaboratively