SAP CRM Consultant (Sales & Service Cloud V2

We are seeking an experienced SAP CRM Consultant with strong expertise in SAP Sales Cloud V2 and Service Cloud V2. The consultant will be responsible for delivering end-to-end CRM implementations, enhancements, and support, focusing on customer engagement, service excellence, and sales process optimization. The role requires deep product knowledge, hands-on configuration skills, and the ability to translate business needs into scalable SAP CRM solutions.

• Implementation and configurationof SAP Sales Cloud V2 and Service Cloud V2.
• Gather, analyze, and document business requirements and map them to SAP CRM functionalities.
• Configure sales processes(lead management, opportunity management, pipeline management, quotations, forecasting).
• Configure service processes(case/ticket management, SLA, service requests, field service management, omnichannel integration).
• Integrate SAP Sales & Service Cloud with other SAP and non-SAP systems (e.g., SAP S/4
  
  HANA, SAP Marketing Cloud, SAP CDC, third-party solutions) using SAP Cloud Platform Integration (CPI).
• Develop and deliver functional specifications for enhancements, customizations, and reports.
• Conduct system testing, UAT, and defect resolution.
• Stay current on SAP roadmap, best practices, and new functionalitiesin the Sales & Service Cloud space.
• Act as a trusted advisor to business stakeholders, ensuring solutions align with customer experience strategy and business goals.

• Education:Bachelor’s degree in IT, Computer Science, Business, or related field.
• Experience:Minimum 5+ years of hands-on experience in SAP CRM, with at least 3+ years on SAP Sales & Service Cloud V2.
• Strong expertise in:
• - Sales Cloud V2: lead/opportunity lifecycle, pipeline management, quotes, activities, account/contact management.
• - Service Cloud V2: service requests, case/ticket handling, SLA, escalation, omnichannel (email, chat,Whats App, social).
• - Integrationwith SAP S/4
  
  HANA, SAP CPI, SAP Emarsys, and Customer Data Cloud.
• Knowledge of data migration strategies and tools (Data Workbench, Migration Cockpit).
• Proven ability to manage end-to-end implementation sand enhancements.
• Strong understanding of customer experience (CX) processes and KPIs.
• Excellent communication, stakeholder management, and presentation skills.
• SAP Certification in Sales/Service Cloud V2 (preferred but not mandatory)

• Problem-solving and analytical thinking.
• Ability to translate business requirements into SAP solutions.
• Strong client-facing and consulting skills.
• Self-motivated with the ability to work independently and in teams.
• Adaptability to dynamic business and technology environments.