Service Controller

Company Description

One Source ICT is a dynamic technology company specializing in innovative Information and Communication Technology (ICT) solutions and services. The organization focuses on network infrastructure, cybersecurity, cloud computing, and IT consulting to help businesses succeed in the digital age. With a strong commitment to excellence and customer satisfaction, One Source ICT delivers tailored IT solutions that address each client’s specific needs.

The company’s mission is to simplify and enhance the IT experience, enabling organizations to focus on achieving their core business goals.

The Service Controller is a full-time, on-site role based in Centurion, responsible for coordinating and overseeing service operations within the ICT environment. This role includes managing service requests, scheduling and tracking work orders, and ensuring timely resolution of incidents and queries. The Service Controller monitors service performance, maintains accurate records, prepares related reports, and supports billing and financial processes related to service delivery.

The role also involves regular communication with internal teams, vendors, and customers to clarify requirements, provide updates, and ensure service agreements are met. The Service Controller contributes to continuous improvement by identifying process gaps, suggesting enhancements, and supporting compliance with company policies and service standards.

• Candidates should possess strong Analytical Skills for problem-solving, data interpretation, and service performance monitoring.
• Candidates should possess Finance and Accounting skills to support billing, cost tracking, and service-related financial processes.
• Candidates should possess Financial Reporting skills to compile, analyse, and present service and cost-related reports.
• Candidates should possess solid Communication skills for clear interaction with customers, internal teams, and external partners.
• Relevant experience in service coordination, operations, or ICT support is beneficial.
• Familiarity with ICT environments, ticketing systems, and basic service management principles is an advantage.
• Ability to work accurately under time pressure, prioritise tasks, and maintain attention to detail.