Support Engineer – Telecommunications

Job Title:

Support Engineer – Telecommunications | Concilium Technologies (Pty) Ltd | Centurion, South Africa

Recruiting Company:
Concilium Technologies (Pty) Ltd

Job Location:

Centurion, South Africa

Job Type: Full-Time

Concilium Technologies is seeking a Telecommunications Support Engineer to join its Test & Measurement Division. This role plays a critical part in delivering pre-sales and post-sales technical support, ensuring customers receive expert guidance, rapid issue resolution, and maximum value from advanced telecom network monitoring and assurance solutions.

As a Support Engineer, you will work closely with customers, sales teams, and technical specialists to provide expert support for telecommunications technologies and test & measurement solutions. The successful candidate will assist with solution deployment, troubleshooting, technical presentations, and ongoing customer support across telecom environments. You will engage with Core Signalling Networks, IP Core Networks, and network service assurance platforms while helping customers optimize network performance and reliability.

This is an excellent opportunity for a technically driven professional seeking exposure to cutting-edge telecom technologies and direct engagement with leading operators, service providers, and enterprise customers.

• Provide pre-sales and post-sales technical support for telecommunications solutions and services
• Troubleshoot complex technical issues within telecom and IP network environments
• Assist customers with solution deployment, configuration, testing, and integration activities
• Deliver technical product demonstrations, presentations, and training sessions
• Work closely with sales teams to support customer engagements and technical proposals
• Analyze network performance data and recommend optimization strategies
• Support Network Service Assurance and Test & Measurement platforms
• Escalate and coordinate resolution of critical customer issues with vendors and internal teams
• Maintain technical documentation, support records, and customer reports
• Build and maintain strong customer relationships through professional technical support

• BEng, BTech, National Diploma in Electronics, Telecommunications, or related technical discipline
• Strong understanding of telecommunications network architectures and technologies
• Knowledge of Core Signalling Networks and IP Core Networks
• Proven troubleshooting and technical problem-solving capabilities
• Strong customer-facing and communication skills
• Ability to diagnose complex network and service performance issues
• Strong analytical and technical documentation skills
• Ability to work independently and collaboratively within a technical team environment

• Experience with Network Service Assurance solutions
• Knowledge of SS7, SIGTRAN, Diameter, SIP, LTE, or 5G network technologies
• Exposure to telecom monitoring, analytics, and performance management platforms
• Experience supporting Test & Measurement solutions in telecom environments
• Understanding of packet capture, protocol analysis, and network performance troubleshooting tools

When applying, highlight specific telecom projects where you supported Core Networks, signalling platforms, IP infrastructure, or service assurance solutions. Quantifiable achievements related to troubleshooting, network optimization, customer support, or technical solution delivery will significantly strengthen your application.