Specialist Network Management

The successful candidate will be expected to perform the following duties:

Network Design and Optimisation

• Design configuration and implementation of the organisation’s network infrastructure to best suit the business requirements.
• Continuous collaboration with other ICT teams to facilitate knowledge sharing and constant optimisation of the network platforms.
• Research and provide key technical input into BMAs strategic decisions concerning the network infrastructure.
• Ensure that BMAs Infrastructure is effectively managed. This includes maintenance (system patches and upgrades), monitoring and driving stability through internal corporate governance.
• Ensure that all elements of the BMA network infrastructure are documented and that relevant standards are understood and adhered to.
• Maximise network performance (LAN, WAN, Wireless and remote connectivity - VPN Technologies) by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation.
• Implement and monitor redundant network links for critical sites and perform regular tests of backup links to ensure business continuity.
• Interact and negotiate with vendors, outsource rs, and contractors to secure network products and services

Network and Operational Support

• Provide operational support of the entire network environment.
• Resolve incidents and fulfil service requests using a service management ticket tool and change management processes.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server, switches, routers, Wi-Fi systems and key processes.
• Configuration and installation of hosted VoIP, UC and Video Conferencing solutions, wireless design, bandwidth optimization and WAN acceleration tools.
• Troubleshoot network issues and configure network infrastructure equipment including routers, switches, firewalls, load balancers and other data network infrastructure.
• Perform capacity planning on the network by monitoring and analysing performance.
• Perform regular security monitoring to identify any possible intrusions and virus monitoring.
• Manage and monitor systems to ensure high availability and disaster recovery solutions.
• Provide technical support and analysis where required, both during business day and after hours.

Stakeholder Management Support

• Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing.
• Provide advocacy on matters related to ICT Network and Security to empower the BMA stakeholders to make informed decisions.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
• Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Risk and Compliance

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with relevant requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Review related Standard Operating Procedures in consultation with the Senior Manager: ICT Infrastructure to ensure business optimisation.
• Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation

Administration and Support

• Responsible for maintenance and support of all customer premise equipment (CPE) at all sites of the BMA.
• Responsible for ongoing engagements with all network and cloud service providers offering solutions to the BMA.
• Optimization of network equipment (routers, switches, firewalls, etc.)
• Responsible for the determination and segregation of network components through VLANs.
• Establishment, implementation, and maintenance…