Technical Support Specialist

About the Role

Our client seeks a skilled Technical Support Specialist to provide on-site technical assistance and problem resolution for their users in Centurion . This role is essential for maintaining seamless operations and ensuring users have the technical resources they need to succeed. You will be troubleshooting hardware, software, and network issues, delivering exceptional support. The ideal candidate possesses strong analytical skills, a commitment to excellent customer service, and thrives in a collaborative, office-based environment where immediate hands-on support is critical.

You will be a key member of the IT department, contributing to a robust and efficient technology infrastructure.

• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Provide step-by-step technical guidance and support during user interactions.
• Manage user accounts, permissions, and access controls within the IT infrastructure.
• Perform routine system maintenance, updates, and security checks.
• Document support activities, resolutions, and create user guides.

• Minimum 2 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of operating systems (Windows, macOS) and common business software.
• Familiarity with network protocols and hardware troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and ability to communicate technical information clearly.
• Relevant IT certifications are advantageous.

• Competitive annual salary and potential for annual increases.
• Comprehensive medical insurance and disability coverage.
• Opportunity for career growth within the IT department.
• Stable, full-time employment with a reputable organization.
• A professional and supportive office-based work environment.