Digital Product and Platform Specialist

Introduction

The role will support the translation of business requirements into digital functionality and coordinate activities across development, UX/UI and testing teams.

The role is responsible for supporting the complete digital product lifecycle, from requirements and design through development, testing, implementation and ongoing maintenance.

Digital Platform Execution

• Support the day-to-day execution and optimisation of the App and PWA.

• Coordinate platform enhancements, releases, fixes and maintenance activities.

• Maintain visibility of the digital platform development pipeline and outstanding requirements.

• Assist with prioritisation of platform enhancements.

• Monitor the implementation of new functionality and enhancements.

• Identify opportunities to improve member engagement, usability and platform performance.

Business Requirements and Business Requirement Specifications

• Gather and compile business requirements.

• Translate business requirements into a clear and structured Business Requirement Specifications (BRS).

• Document functional requirements, business rules, user journeys and acceptance criteria.

• Ensure sign-off before development commences.

• Ensure requirements are clearly communicated to development and technology teams.

• Maintain accurate and up-to-date requirements documentation.

Development Coordination

• Coordinate external suppliers and provide weekly progress reports to Management.

• Maintain development progress against agreed priorities and timelines.

• Track and report development dependencies, risks, issues and outstanding actions.

• Conduct sprint planning, backlog refinement and release planning.

• Ensure developed functionality aligns with approved requirements.

Development Hours Management

• Plan and report monthly on available development hours.

• Assist in prioritising development work according to business value, urgency and available capacity.

• Monitor development effort against agreed requirements and scope.

• Escalate potential capacity constraints or delivery risks.

Testing & Quality Assurance

• Develop and maintain test scenarios and test cases.

• Conduct functional and regression testing of App and PWA functionality.

• Coordinate and support User Acceptance Testing (UAT).

• Identify, document and track defects.

• Coordinate defect resolution with development teams.

• Retest fixes and confirm that requirements have been met.

• Compile post UAT report for sign-off.

• Support post-release testing and validation.

• Ensure new functionality does not negatively impact existing platform functionality.

UX/UI Design and Member Experience

• Support the development and enhancement of intuitive digital user journeys.

• Participate in UX/UI design discussions and reviews.

• Assist with wireframes, prototypes and journey mapping where required.

• Identify usability issues and recommend improvements.

• Ensure digital functionality is aligned to member needs and behaviors.

• Support the development of simple, engaging and accessible member experiences.

Platform Maintenance

• Responsible for ongoing platform maintenance.

• Report issues and ensure appropriate follow-up.

• Conduct incident and defect investigation and ensure fixes/changes are implemented in collaboration with the IT team and external development team.

• Maintain records of platform issues, enhancements and resolutions.

• Identify and report recurring issues and opportunities for preventive improvements.

Platform performance and engagement

• Ensure digital journeys are aligned with the intended engagement and behavioral outcomes.

• Support the development of functionality that encourages members to take appropriate and measurable actions and a rewards engine that functions and delivers appropriately and optimally.

Key Deliverables

• Accurate and complete BRS documentation

• Well-defined user…