Tech Officer: Monitoring & Surveillance

Select how often (in days) to receive an alert:

To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support

• Monitor Network and Server health.
• Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
• Respond to client enquiries and escalat problems that cannot be resolved.
• Resolve elevate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
• An understanding of SLA requirements
• Take cognisance of industry compliance requirements
• Be aware of changes implemented in the client's environment and report thereof.
• Adhere to company and client's policies, procedures, and governance

Cisco, Linux, SAP and I-direct systems skills

Networking, Server and SAP skills

System and batch monitoring

Culture Match

Job Match

Deciding & Initiating Action

Adhering to principles and values

Analysing

Following instructions & procedures

Applying expertise & Technology

NQF 4:
Grade 12 National Diploma

2 years' experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

A+

N+

CCNA

Level of Engagement Internal stakeholders and external clients

Span of Control 0