ICT Technical Manager

• Oversee the technical integrity and day-to-day performance of control room infrastructure, including video walls, servers, storage and workstations.
• Monitor system health and proactively identify hardware, network and software issues before they impact operations.
• Develop and maintain backup, failover and disaster recovery solutions for critical security systems.
• Design, deploy, configure and optimise VMS environments such as Milestone, Axxon, Avigilon and Hik Central.
• Manage camera configuration, recording schedules, motion detection, analytics and remote viewing requirements.
• Ensure the integrity of recorded video data and appropriate retention in line with client and legal requirements.
• Lead the technical commissioning and handover of new client sites, ensuring cameras, sensors and access control systems are correctly integrated.
• Manage technical relationships with hardware and software vendors, including Tier 3 support and RMAs.
• Develop and maintain technical SOPs for technicians and control room operators.
• Lead, supervise and mentor a team of technical personnel.
• Conduct technical audits and provide reporting on system uptime, storage capacity, equipment performance and hardware life cycles.
• Provide technical guidance and support during critical system failures and operational incidents.

• PSIRA Grade A registration – mandatory.
• Relevant Degree, Diploma,
  
  B.Tech or National Diploma in Information Technology, Electronic Engineering, Security Management or a related field would be advantageous.
• 7–10 years’ experience within the electronic security industry, with at least 3 years in a management or senior technical/lead capacity.
• Strong experience with VMS platforms, IP CCTV, control room environments and large-scale surveillance systems
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• Experience with biometric access control and thermal/AI-based perimeter detection would be advantageous.
• Strong knowledge of networking, including VLANs, PoE and fibre optic infrastructure.
• Good understanding of RAID, NAS/SAN and high-density video storage solutions.
• Experience with Windows Server environments and SQL for VMS troubleshooting.
• VMS certifications on major platforms would be advantageous.
• Strong leadership, analytical and troubleshooting skills.
• Excellent communication skills, with the ability to explain technical information to non-technical stakeholders.
• Valid driver’s licence and own reliable vehicle.
• Clear criminal record and willingness to undergo the required screening processes.

• Senior technical management position within an established security environment.
• Competitive CTC of R60 000 to R65 000 per month
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• Opportunity to work with advanced security technology and large-scale surveillance environments.
• Long-term career development within the security and technical operations sector.

• This position forms part of our client’s Security Department
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• The position is based in Centurion, Gauteng
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• The role will involve interaction with technical teams, security operations, clients and technology vendors.
• The successful candidate must be comfortable working in a high-pressure, operationally critical environment.
• The position requires strong technical problem-solving capabilities and the ability to respond effectively to system outages and critical incidents.
• Appointment will be subject to the successful completion of the required background and screening processes.

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