Senior Scrum Master

Centurion, South Africa | Posted on 09/10/2026

• Facilitate and collaborate between Agile teamsand Product Owners of internal and external business units to develop solutions that support business needs.
• Coach and support the Product Owner, Business Analyst, Architects and delivery teams in effective backlog management,prioritisation, refinement and readiness.
• Support the team in achieving business objectives by improving planning, flow, collaboration, and visibility of delivery risks and dependencies.
• Build effective relationships across the team,Product Owner, stakeholders and supporting teams, while promoting transparencyaround delivery progress, quality, capacity, risks, and dependencies.
• Exhibit Lean-Agile leadership and servant leadership principles.
• Monitor and use delivery metrics to identify opportunities to improve flow, predictability, quality, and deliveryeffectiveness.
• Help the team focus on daily and sprint goals inthe context of Program Increment (PI) Objectives.
• Teach problem-solving techniques and help teamsbecome self-managing and solution oriented.
• Facilitate all team ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, Backlog Refinements,Retrospectives, and PI Planning sessions.
• Eliminate impediments and eliminate organisational blockers when necessary.
• Foster a culture of quality, accountability,collaboration, continuous improvement, and high performance by coaching and supporting teams in developing effective ways of working.
• Coordinate inter-team dependencies and represent the team in Scrum of Scrums (SoS) and Agile Release Train (ART) activities.
• Help the team understand estimation techniques and value-based prioritisation.

• Degree or Diploma in Information Technology,Computer Science, Engineering, Data Science, or a related field.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or an equivalent Agile certification.
• 8+ years as a Scrum Master or related experience.
• Proven experience leading Agile teams in complexdigital transformation environments.
• Strong practical experience with Scrum, Kanban,SAFe and Lean-Agile principles.
• Experience facilitating continuous improvement through delivery metrics, team feedback and empirical data.
• Experience working with distributed, hybrid andcross-functional teams.
• Good understanding of software developmentlifecycles, technical delivery practices, dependencies, risks and deliveryconstraints.
• Proficiency with Agile delivery and collaboration tools such as Jira, Microsoft 365, Teams, Miro, Lucidchart and similar applications.
• Strong understanding of Agile principles, flow,value delivery and continuous improvement.
• Sufficient technical understanding to engage effectively with Developers, Architects, BAs, QA and other technical stakeholders, including basic knowledge of APIs, integrations, architecture andmodern software development practices.
• Demonstrated interest in emerging technologies,AI-enabled ways of working and evolving Agile delivery practices.

• Strong servant leadership and stakeholder engagement, with the ability to build trust and foster collaboration across teams and organisational levels.
• Excellent facilitation, coaching, mentoring and conflict-resolution skills, so teams become increasingly self-managing.
• Strong analytical and problem-solving skills,focused on root causes and sustainable solutions.
• Highly self-motivated, adaptable, resilient and resourceful in complex, changing environments.
• Strong verbal and written communication.
• Able to operate in fast-paced, complex technology delivery environments and to manage multiple priorities and competing deadlines.
• Strong grasp of Agile metrics, flow, capacity,dependencies, value streams and continuous improvement, and the ability to usedata to spot bottlenecks and delivery risks.
• You encourage teams to use appropriateautomation, AI-assisted tools and data-driven insights where these improveeffectiveness and outcomes.
• A data-driven mindset: you can interpret and communicate insights from dashboards, analytics and predictive reporting.
• Able to support organisational and team changelinked to new technologies, ways of working and digital transformation.
• Digital transformation awareness and acontinuous improvement mindset.
• Familiarity with modern software engineering practices and AI-assisted development approaches.

If you want to coach high-performing teams inside a complex financial services and insurance environment, and you already know how to…