Talent Pool: UX Designer MMH

Role Purpose

To monitor and enhance user satisfaction with various solutions, systems and platforms by improving usability, accessibility and experience.

Qualification:

• Degree or Equivalent in Business Management (Advantageous)
• Grade 12/ Matric Certificate

• 3-5 years of UX design experience.
• Experience designing complex solutions for complete digital environments (preferred).
• Experience in UX software such as InVision, Axure, Balsamiq etc. preferred with HTML5, CSS3 and JavaScript skills.
• Project management experience.

• Knowledge of different UX Design practices
• Knowledge of storyboarding & Persona's for UX purposes
• Knowledge of and experience working with design software such as Adobe Suite, Figma etc.
• Familiarity with interaction design and information architecture
• Knowledge of HTML/CSS;
  JavaScript (preferred)

Internal Process

• Collaborate with product managers and business stakeholders to confirm business objectives and define user objectives and flows.
• Build wireframes and convert wireframes into a working prototype.
• Collaborate with technical leads in order to design innovative & engaging user experiences within platform constraints and technical limitations.
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products.
• Work closely with the development and QA teams to ensure successful implementation of the specified designs.
• Propose further research, testing and designs based on user needs.
• Plan, prioritise, coordinate, and conduct the execution, and synthesis of user research and/ or usability testing.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Drive persona, archetype, or mindset development, user journey/flow creation, and task analysis, with intermediate experience.
• Design and specify user interfaces and information architecture using participatory and iterative design techniques, of requirements discovery.
• Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Manage the UX design process, drive decisions, track issues, and assist in estimating resource needs and schedules.
• Work closely with the Systems and Technology teams to ensure that design specifications are implemented.
• Operate in cross-functional teams; including Learning Design, Project Management, and IT to enhance the user experience.
• Provide clear, articulate rationale for design choices and approach.
• Improve systems by studying current practices; designing modifications.
• Recommend controls by identifying problems; writing improved procedures.
• Apply a functional understanding of coding in order to best create a seamless journey through the interface of a product.
• Build storyboards to conceptualize designs to accurately convey project plans to stakeholders.
• Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products.
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed.
• Analyze customer responses and website data to examine high traffic web pages and determine why certain web pages perform better.
• Enhance the user experience by creating seamless navigation through various digital programs and interfaces within the business.

• Provide expertise and advice to clients and stakeholders.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
• Take ownership for driving career development.

• Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order…