Network Operations Center; NOC) Analyst

Our client, a prominent telecommunications company, is looking for a vigilant and skilled Network Operations Center (NOC) Analyst to join their team in Centurion, Gauteng . This role is integral to maintaining the health, performance, and availability of our client's extensive network infrastructure. As a NOC Analyst, you will be responsible for monitoring network traffic, identifying potential issues, and responding promptly to alerts and incidents.

This position requires a keen eye for detail, strong analytical skills, and the ability to work effectively under pressure. You will be a key player in ensuring uninterrupted service delivery to a wide customer base, contributing significantly to the stability and reliability of the network. This is a challenging yet rewarding role for someone passionate about network operations and eager to grow your career.

• Monitor network performance using specialized NOC tools and dashboards.
• Identify, diagnose, and resolve network and system issues in a timely manner.
• Respond to network alerts and alarms, escalating incidents according to established procedures.
• Perform initial troubleshooting steps for network outages, performance degradation, and security incidents.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams, vendors, and sometimes customers during incident resolution.
• Contribute to the development and refinement of NOC procedures and documentation.
• Participate in shift work to ensure 24/7 network monitoring coverage.
• Proactively identify potential network risks and recommend preventive measures.

• High school diploma or equivalent; a degree in IT, Computer Science, or a related field is advantageous.
• 1-3 years of experience in a NOC environment or a similar IT support role.
• Familiarity with network monitoring tools (e.g., Zabbix, PRTG, Solar Winds).
• Basic understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware (routers, switches).
• Experience with ticketing systems (e.g., Service Now, Jira).
• Ability to interpret network performance data and identify anomalies.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong written and verbal communication skills.
• Willingness to work shifts, including nights and weekends, as required for the Centurion, Gauteng location.

• Our client offers a competitive salary, reflective of your skills and experience.
• Benefits include comprehensive medical aid, a retirement fund, and paid time off.
• Opportunities for further training and certifications in network monitoring and management are provided, enhancing your professional growth.
• You’ll be part of a supportive team environment in a technologically advanced setting.
• Our client is committed to employee development and offers clear career progression paths within the NOC and broader IT departments in Centurion, Gauteng .