Business Systems Analyst – Parts & Aftersales

Since the invention of the truck over 130 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio.

The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, Truck Store, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

To support and enhance Parts Logistics, Aftersales and Dealer Management systems across Daimler Truck Southern Africa. The role is responsible for business and systems support, identifying and implementing digital solutions, participating in system enhancement projects, and ensuring the effective operation of our internal SAP systems: SAP DNI & SAP Paragon and related interfaces while working closely with business users, dealers, suppliers and global IT teams.

Ensure the stable and efficient operation of Parts Logistics and Aftersales systems. Provide first-line support for SAP DNI, Paragon, E-Commerce platforms and related interfaces. Investigate incidents, coordinate with second-level support teams, monitor system performance and identify opportunities for process improvement and automation.

Support the delivery of digital solutions and system enhancements that improve operational efficiency and customer experience. Participate in system upgrades, integrations, product launches and business projects. Gather business requirements, support testing activities and ensure successful implementation of new functionality.

Management of suppliers’ service delivery according to SLA/contract agreements. Sourcing suitable suppliers for system support and developments according to business needs.

Analyse business processes and identify opportunities for optimisation and automation. Document business requirements, process flows and support procedures. Work closely with business stakeholders, support UAT testing and drive continuous improvement initiatives.

To attend relevant training to be upskilled in the areas of digital innovation, business intelligence, and other IT related topics. Including job training and developing networks within the Daimler IT organization.

• Supply Chain Management (advantageous)

• Minimum of 3 years’ experience in supporting IT system for Supply chain management
• 3 to 5 years’ experience with functional systems support on SAP SD & MM
• Proven experience working in an enterprise environment supporting complex, integrated systems and applications.
• Solid understanding and experience of the Software Development Life Cycle (SDLC).
• Experience providing consulting services within the automotive industry will be advantageous.
• Working with local and global team structures.
• Experience supporting an Automotive Dealer Management Systems or similar dealer-facing applications…