Supply Chain Administration & Internal Customer Service Coordinator

This position requires full-time presence at our Centurion, South Africa office.

Alaris Antennas is looking for a dependable, service-minded Supply Chain Administration and Internal Customer Service Coordinator to join our Supply Chain  this mid-level coordination role, you will be the first point of contact for our R&D, Production and other internal teams. You will keep their requests moving by liaising with MRP & Procurement, suppliers and supporting departments, and by tracking both Purchase Orders and Production Orders from request to delivery.

You will bring the same attentive service, clear communication and follow-through we would expect when supporting an external customer.

This role is built around customer service, communication, administration and ownership. You do not need an MRP or procurement background to succeed. We will develop those skills through training and hands-on exposure, with a clear path to progress into an MRP & Procurement Specialist role.

REQUIREMENTS

Desired Qualifications (Advantageous): Certificate or Diploma in Customer Service, Marketing, Sales Administration, Business Administration, Office Administration, Procurement, Supply Chain or a related field would be advantageous.

Applicable work experience: Minimum 5-7 years' experience in a strong administrative and customer-service environment.

Required nature of applicable experience:

Experience in sales administration, internal sales, customer-service administration, service coordination, order processing, procurement support, project administration or a similar role.

Experience in an engineering, manufacturing or technical environment would be advantageous but is not essential.

Computer literacy (essential): MS Office, including intermediate Excel, Word and Outlook; accurate data capture; electronic filing; and shared tracking systems.

Computer literacy (suggested): Microsoft Dynamics NAV, Business Central or another ERP, purchasing or order-management system.

Language proficiency: English - excellent written and verbal communication.

Other requirements:

Genuine customer-service mindset and willingness to assist.

Clear, friendly and professional communication.

Strong listening skills and ability to clarify what the customer actually needs.

Strong administration, organisation and attention to detail.

Ownership of requests and queries through to closure.

Proactive feedback without waiting for the internal customer to follow up.

Ability to manage expectations and several changing priorities.

Confidence to follow up and escalate risks or delays early.

Calm and professional approach when dealing with urgent requirements.

An energetic self-starter who takes initiative, solves problems and follows through without constant prompting.

KEY RESPONSIBILITIES
1. Internal Customer Service and Request Ownership

Act as the day-to-day contact for internal customers, understand their needs, acknowledge requests promptly and confirm requirements, priorities and missing information.

Take ownership of requests through to resolution, agree next steps and feedback dates, and provide proactive updates so customers do not need to chase for answers.

Build effective working relationships across R&D, Production, MRP & Procurement, Stores, IQC, Finance and suppliers; coordinate actions and confirm the outcome with the internal customer.

Manage expectations honestly and escalate delays, conflicting priorities or unresolved issues early, with the facts and support required.

2. Purchase Order and Production Order Administration

Check that requests include approved part numbers, revisions, descriptions, quantities, required dates and supporting information.

Create and maintain accurate Purchase Orders and Production Orders in Microsoft Dynamics NAV, under the guidance of the MRP & Procurement Specialist and within approved processes.

Prepare requests for quotation and collate quotations for review, using approved information and supplier direction.

Keep order details, approvals, confirmations and supporting records accurate, current and readily retrievable.

3. Order Progress and Delivery Coordination

Obtain supplier acknowledgements and delivery dates for Purchase Orders and confirm Production Order progress and completion dates with the relevant internal teams.

Monitor both types of open order against required dates, follow up outstanding materials or actions before they become overdue, and keep NAV and relevant tracking records updated.

Communicate revised dates and their impact on internal…