Senior Medical Practice Manager REF# IMR055-PM

An exciting opportunity is available for an accomplished Senior Practice Manager to take a key leadership role within a busy, well-established and growing private specialist medical practice across Pretoria and Centurion. We are looking for a mature, highly capable professional who can take ownership of operations, lead a team with confidence, and ensure the smooth and efficient running of both practices.

The role is split across two sites (Pretoria and Centurion) and reports directly to the Medical Specialist.

This is a senior leadership position requiring someone who is organised, driven, firm and assertive, with the confidence to manage a multidisciplinary team and take ownership of the day-to-day running and coordination of the practices.

The successful candidate will work closely with the Medical Specialist and will be responsible for ensuring that the practices operate in a structured, professional and efficient manner, while maintaining a high standard of patient care and service.

This opportunity would suit someone who enjoys implementing structure, managing people and processes, and ensuring that standards are consistently maintained.

• Take responsibility for the day-to-day operational management of both practices.
• Ensure the practices function efficiently, professionally and consistently.
• Establish and maintain effective systems, procedures and workflows.
• Develop, implement and monitor Standard Operating Procedures (SOPs).
• Ensure SOPs and practice policies are understood and consistently followed.
• Identify operational inefficiencies and implement practical solutions.
• Monitor workflow, productivity and service delivery.
• Ensure administrative processes are structured, accurate and efficient.
• Manage the coordination and operational requirements between the two practice locations.
• Ensure the practice is appropriately resourced and operationally prepared each day.
• Take ownership of issues and ensure that they are followed through to resolution.
• Manage and drive projects, including accreditations, inspections, audits and practice improvement initiatives.
• Ensure compliance with applicable healthcare regulations, including HPCSA requirements and POPIA obligations relating to patient data.
• Oversee practice-management software, electronic health records and data-security protocols.
• Coordinate with medical schemes on pre-authorisations, audits and funder relationships.
• Support practice growth initiatives, referral-network management and the practice's professional profile.
• Ensure occupational health and safety protocols are maintained, particularly in relation to oncology-specific requirements.
• Train staff and ensure compliance with established procedures.
• Create clear accountability within the team.
• Regularly review whether systems are working effectively.
• Ensure changes to processes are communicated and implemented properly.
• Maintain appropriate administrative and operational records.

• The (Senior) Practice Manager will directly manage a team of 4 people (minimum) within each practice e.g. receptionist, nursing staff etc.

Responsibilities will include:

• Provide strong, visible and professional leadership to the team.
• Set clear expectations, standards and responsibilities.
• Delegate effectively and ensure accountability.
• Monitor performance, productivity and conduct.
• Address performance concerns promptly and appropriately.
• Manage staff leave, attendance and scheduling.
• Conduct regular team meetings and ensure effective communication.
• Develop and mentor staff where appropriate.
• Promote teamwork, professionalism and mutual respect.
• Manage conflict confidently and fairly.
• Ensure team members remain accountable for their responsibilities.
• Lead…