Director Clinical Services

Centurion, South Africa | Posted on 09/06/2026

• To define the vision, values and development plans ensuring alignment to the Organisations overall mandate and goals.
• Keeping abreast of updates and new government policies in the Department of Health ensuring alignment and adaptation for Higher Health interventions
• Providing training to direct reports on these new policy changes at the Department of Health
• Apply business acumen to identify new market opportunities to support organisational goals.
• To lead the design, development, maintenance, and implementation of the Clinical Unit business strategic and operational initiatives that enable business optimisation with a key focus on mobile clinics and oversight of fleet management
• Maintain epidemic preparedness and provide strategic oversight for mental health and disability support services
• Identify new business opportunities as potential growth areas for the Organisation as a whole.
• Build and maintain the image and reputation of Higher Health in the eyes of the medical community and public at large.
• To work with other executive team in fostering a culture that promotes high performance, ethical leadership, accountability, and good governance in the organisation
• To serve as a participating member of the MANCOM structures and EXCO of the senior management in the organisation
• Maintain active registration with all relevant medical regulatory bodies and secure a valid dispensing licence to ensure full legal and clinical compliance

• Develop, design and lead the overall departmental policy, systems, business processes and procedures
• Provide clinical excellence by identifying needs and establishing opportunities
• Ensuring consistent delivery of a quality service across the sites.
• Build a strong team of Medical Officers, M&E Officers and Professional Nurses who are Specialists in their field and who will be committed to meeting the Vision, Mission and goals of Higher Health.
• Provide infrastructure for doctor participation in matters concerning the provision of services
• Experience in having established and leading Mobile clinics with an oversight of fleet management.
• Manage relief schedule to ensure continuous patient coverage while providing nursing staff with recuperative internals
• Be able to Identify new business opportunities using an entrepreneurial approach and a cost-effective pricing model to attract clients
• Establish and implement standard operating procedures and protocols
• Have oversight on medical disability assessments
• Co-ordinate emergency medical response and dispatch
• Maintain optimal stock levels for critical supplies.
• Develop, design and lead standardised telehealth clinical pathways
• Tracking patient outcomes and telehealth specific safety metrics to ensure that virtual care matches the quality of in person visits
• Oversee initiatives to reduce virtual waiting times and enhance patient engagement
• Managing virtual rosters, remote triage systems and scaling on call tele specialist coverage where it is needed
• Ensure all telehealth operations comply with the Health Professions Council of South Africa (HPCSA) Telemedicine Guidelines
• Ensure protocols are in place for securing digital informed consent and maintaining data confidentiality.

• Engage stakeholders on matters of interest and influence
• Lead proactive stakeholder engagement with the Department of Health to facilitate operational strategy
• Ensure clinical oversight of medical officers to ensure service excellence
• Engage internal and external audiences through effective written and verbal communication
• Build new partnerships and business relationships to expand the market reach and obtain industry certifications that differentiate the organisation from competitors
• Encourage and value feedback
• Establish efficiency channels and databases to resolve stakeholder queries and complaints
• Collaborate with other internal departments to satisfy other priority stakeholders

• Represent the organisation professionally
• Build strong relationships with Doctors and other partners
• Lead the acquisition, selection and orientation of employees in line with the organisations EE targets
• Training and workshopping direct reports on news strategic developments in the departments
• Leading, coach and mentor departmental teams to achieve the goals and objectives
• Ensure timely completion, quality, and alignment of performance contracts for all staff in the Clinical Unit.
• Provide effective performance…