Operations Manager | Healthcare SA

To assume ultimate accountability for Operations. This is to be achieved by managing and controlling the Operations. Ensure management and development of the staff within Operations structures and to ensure the effective and efficient control.

• Ensure timely Picking, Checking, Packing and handover of orders to courier within handover cut-off times.
• Manage daily Chase list and ensure that we meet our required SLA’s
• Ensure timely offloading and Putaway is completed within the Inbound KPI of 24hours.
• Ensure Booking schedule is managed and up to date up and till GRS pack has been sent

• Although Inventory performs cycle counts, it’s the Operations Manager’s responsibility to continue to raise stock accuracy compliance with Pickers, Checkers and MHE Operators in the warehouse

• Maintain relationships between Clients, Customers and the Warehouse at the highest level
• through effective communication and the prompt response, follow-up and resolution of all
• queries

• Manage timekeeping of staff effectively.
• Handle all staff disciplinary matters for your department in consultation with the Human Resources department.
• Appointments of new staff and Exit Interviews

• Facilitate Self-inspections to ensure compliance to Pharmaceutical, ISO and Client requirements.
• Monitor deviations ensuring all documentation and trending are in place and facilitate identification and correction of deviations.
• Facilitate and assist in SOP maintenance (reviews, updates and changes) and training to ensure SOP’s reflect current business practices and staff

• Training of newly appointed staff under your supervision on current valid SOPs related to their job within one month of appointment.
• Annual training of all staff on all related SOPs.
• All staff must attend the general induction program

• Ensure that all documents handled and needed for any official records are neatly filed and easily retrievable

• Ensure that responses and resolutions of CRM’s are managed and CRM’s to be less than 30 days old

• Manage SHE compliance as per the OHS Act and Company directives.
• Attend Safety meetings and ensure that the safety team complies to completing and submitting checklists.
• Ensure that all incidents are reported within the same day and all relevant documentation is up to date

• Monitor and maintain compliance to regulatory and quality requirements.
• Engage with the QA department on Internal and External audits and respond on CAPA’s with in
• required time period.
• Support the Finance department in the ISAE annual audit by supplying them with all required
• and supporting documentation

• Diploma in Warehousing/Materials Management is preferred.

• At least five years experience in warehouse management.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

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