Chief Executive: Short-Term Administration

Chief Executive:
Short-Term Administration | Centurion | Permanent Login

Designation:
Chief Executive:
Short-Term Administration | Centurion | Permanent

Category:
Strategy

Job Level: Top Management

Posted by: PSG Financial Services

Posted on: 22 Oct 2026

Reference Number: POS
01886

Closing date: 20-Nov-2026

Position Type:
Permanent

Location:

Centurion Hall Street

Overview:

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability toapply.

The Chief Executive:
Short-Term Administration is accountable for the strategy,profitability, service delivery and governance of PSG’s short-termadministration business. The role leads the centralisation and optimisation of administration, claims and underwriting functions, drives growth and retention of business placed on the platform, and ensures that operational, regulatory,binder insurer and Treating Customers Fairly (TCF) obligations are consistently met.

The incumbentleads a senior management team, owns the divisional budget and operating model,and partners closely with insurers, advisors, strategic partner, and PSGdivisional executives to deliver a sustainable, scalable administrationplatform.

• Prepare and implement operational and strategic plans for the STA business.
• Manage and ensure the sustainable profitability of PSG Administration.
• Deliver on new business and conversion targets.
• Drive organic growth through renewals and endorsements, and retention of existing business.
• Manage expenses within the approved budget.
• Grow the volume and profitability of business placed on the platform.

• Ensure complaints frombrokers and insurers are resolved timeously and to a satisfactory outcome.
• Embed and evidencecompliance with TCF principles across all client-facing processes.
• Build and maintain relationships with insurers, advisors, strategic partners, and internal stakeholders.

• Centralise administration,claims and underwriting functions across the platform.
• Maintain turnaround timeson requests in line with agreed priorities and project deliverables.
• Manage and improve service providers and internal service level agreements (SLAs).
• Implement and maintain aworkflow system to manage service delivery and drive continuous process improvement.
• Monitor and improve operational systems and enhance the client digital experience.
• Deliver successful implementation of group and strategic projects (for example platform,POPIA and data initiatives).
• Report to executive management and governance forums as required.

• Build and lead a strong,capable management team.
• Own succession planning and talent management for the division.
• Advise, monitor and develop the management team, including performance management and development plans.
• Drive adoption of relevantincentive schemes and align team KPIs to business objectives.
• Ensure PSG people policies, employment equity commitments and transformation targets are applied consistently.
• Relevant bachelor’s degreein commerce, Business, Insurance, Engineering, Information Systems or arelated field
• 10+ years' experience in acomplex operational, administration, processing or technology-led environment, of which at least 5 years at senior leadership or executive level
• Proven track record of managing profit and loss, budgets and operational efficiency at scale
• Demonstrated experience leading and developing senior management teams
• Demonstrated experience in operating model design, process re-engineering,…