Coach: Membership Membership

Job Description

An exciting opportunity for an enthusiastic and results driven Coach exists, to provide one on one job support to coachees in order to assist them with the enhancement of their skills so that the coachees can accomplish tasks optimally. The coach will also take responsibility for the quality assurance process for their coachees.

• Grade 12 certificate
• 3-year Tertiary Qualification in any related field.
• A minimum of 3 years’ experience in Medical Scheme administration
• Sound knowledge of PPSHA Processes, ISO and other related legislation
• Good interpersonal skills and ability to interact with people at all levels
• Computer literacy

• Coaching & Development
• Establish a productive coaching relationship with each assigned coachee.
• Identify and analyze areas for improvement based on performance appraisals, DPS reports, and quality assurance.
• Set coaching goals and corrective/development actions to help coachees reach required standards.
• Plan and conduct GROW sessions, “Coaching on the Go,” and One-Minute Coaching sessions; document all coaching activities for accurate records.
• Provide on-the-job training to close knowledge gaps.
• Communicate feedback on quality assurance matters using prescribed evaluation tools and reports.
• Compile and share daily stats with consultants.
• Quality Assurance
• Evaluate and assess consultants’ work using the Administration System and documented processes.
• Monitor service levels and ensure compliance with SOPs and Scheme Rules.
• Compile, collate, and maintain Standard Operating Procedures and Work Instructions to standardize processes.
• Membership & Billing Oversight
• Monitor billing accuracy, payment allocations, arrears management, and reconciliation for employer groups and individual members.
• Support consultants in resolving complex queries and discrepancies.
• Relationship Management
• Liaise with employer groups and other coaches to maintain positive working relationships and resolve queries efficiently.
• Promote collaboration across teams to maintain service standards.
• Compliance
• Maintain confidentiality and compliance with POPIA and FSCA requirements.