L'Oréal SA_ Quality & Packing Development Manager; Manufacturing

POSITION PROFILE: QUALITY MANAGER & PACKING DEVELOPMENT MANAGER (MANUFACTURING)

Department: Development & Packing

Location: Based in South Africa , Gauteng

Reports To: SSA Development & Packing Manager

Employment Type: Full-time, permanent

The Quality Manager owns the quality performance, product safety, efficacy, and regulatory compliance across assigned external manufacturing partners (toll manufacturers, co-packers, and subcontractors). Acting as the critical link between L'Oréal’s Global/Regional Quality functions and external production sites, this role ensures that every batch and lot released to the market strictly adheres to Good Manufacturing Practices (GMP / ISO 22716), regulatory standards, and L'Oréal's global quality specifications.

Manage all the launch and renovation activities of the SSA Zone.

Reporting: Reports Directly to the SSA Deputy Manufacturing Director, and Functionally to the Zone Quality Director SSA and Packaging & Development Manager

Presence : Based at the PPMM factory in Midrand, Occasional visit at L’oreal Operations offices in Woodmead .

• Manufacturing Quality Governance:
  Define, formalize, and deploy L'Oréal quality standards, technical specifications, and Good Manufacturing Practices (GMP) across the subcontractor network. Maintain and monitor robust Quality Charter & Quality Agreements application.
• Bluebook creation:
  Create and add all technical documentation required for production to the “bluebook,” and keep this documentation up to date for PPMM for each SKU
• Supplier Qualification & Oversight:
  Qualify & support Packaging suppliers through quality audits, technical assessments, and capability reviews prior and after onboarding. Conduct scheduled and for-cause audits (ISO 22716) and track findings to closure.
• NPI (New Product Launches) role:

• Working in coordination with Marketing teams, formulation laboratories, Packaging teams, Purchasing, Plants, and various other stakeholders, engaging them to ensure the project feasability
• Managing Launches of new products: identify the packaging opportunities that meet the DMI brief and guarantee homologation according to the L’Oréal Standards.
• Coordination with R&I on formula composition development, scale up process and compatibility testing.
• Building PVIS estimates from brief to final production
• Tools (Magellan, Spot) and Master data (Minds, BOM, specs, SOC) management
• Participation in the sustainable L4TF program to meet the Zone and the L’Oréal Group targets
• Leading additional cross-functional projects (value analysis, optimization of operational processes, and the graphic chain, etc.).

• Launches participation & role in term of homologation coordination of pilot, compatibility, BOM, PVIS calculation, timeline
• Production, Process & NPI Control:
  Oversee PPMM manufacturing and co-packing operations to ensure strict adherence to validated process parameters, formulation requirements, packaging specifications, and New Product Launches (NPI panoply of defects validation, first production sign-offs).
• Quality Control & Batch Release:
  Monitor subcontractor quality control testing (Raw Materials, Packaging/Articles of Conditioning, Finished Goods). Review and approve/reject batch documentation, Certificates of Analysis (CoA), and release in SYSPRO records prior to shipment to the L’Oreal Distribution Centre (DC).
• Non-Conformance, CAPA &
  
  Risk Management:
  
  Manage quality deviations, and non-conformances. Review Sub-contractor root-cause and identify/mitigate supply chain risks
• Regulatory Compliance & Consumer Safety:
  Ensure all L’Oreal manufactured products at PPMM comply with applicable local cosmetics regulations and international frameworks. Support and manage product recall simulations, recalls if required[MD1.1].
• Visit & Audit:
  Participate in regular on-site visits and organize audits in accordance with the Group’s subcontractor management procedure
• Continuous Improvement & Performance Reporting:
  Analyze quality dashboards and KPIs (Right First Time, customer complaints, audit completion rates). Support /or facilitate drive continuous improvement projects at the Sub-contractor site.
• KPI report :…