POS Supervisor

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.

• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.

• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• Keep track record of speed points and all related weekly checklist.

• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage schedules for till operators to align with peak hours and avoid creating long queues

• Inform management for any cash overs and under banks and help with investigations

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Redeem coupons and vouchers.

• Cross-sell products and introduce new ones.

• Sell add-ons to customers to increase UPT.

• Resolve customer complaints, guide them, and provide relevant information.

• Greet customers when entering or leaving the store.

• Maintain clean and tidy checkout areas.

• Track transactions on balance sheets and report any discrepancies.

• Bag packages.

• Handle merchandise returns and exchanges.

• Driving CRM and NPS as a last point for customer contact in store.

• Sales responsibilities including add on sales i.e Socks, Caps etc at POS to increase UPT.

• Replenishment of sales floor.

• Housekeeping

• Ensure compliance with all audit checks related to POS admin.

• Ensure trainings are done for cashiers and monthly/quarterly refreshers

• Drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.

• Ensure all POS Operators have the necessary stationery to perform their duties.

• Ensure all admin related to POS is done daily

KEY RELATIONSHIPS:

• Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Basic PC knowledge.

• Familiarity with electronic equipment, like cash register and POS.

• Strong numeracy skills.

• Attention to detail.

• Strong communication and time management skills.

• Customer satisfaction oriented.

• Good investigation skills and problem-solving skills

REQUISITE EDUCATION AND EXPERIENCE:

• Minimum 5 years' work experience as a Retail Cashier or in a similar role in sales.

• Matric certificate