POS Supervisor

purpose & overall relevance for the organization

• to manage all transactions with customers accurately and efficiently, on the pos system.
• receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
• keep track record of speed points and all related weekly checklist.
• to ensure all house of retail policies, rules and procedures are adhered to at pos.

• manage schedules for till operators to align with peak hours and avoid creating long queues.
• inform management for any cash overs and under banks and help with investigations.
• manage transactions with customers using cash registers.
• scan goods and ensure pricing is accurate.
• collect payments whether in cash or credit.
• issue receipts, refunds, change or tickets.
• redeem coupons and vouchers.
• cross-sell products and introduce new ones.
• sell add-ons to customers to increase upt.
• resolve customer complaints, guide them, and provide relevant information.
• greet customers when entering or leaving the store.
• maintain clean and tidy checkout areas.
• track transactions on balance sheets and report any discrepancies.
• handle merchandise returns and exchanges.
• driving crm and nps as a last point for customer contact in store.
• sales responsibilities including add on sales i.e socks, caps etc at pos to increase upt.
• replenishment of sales floor.
• ensure compliance with all audit checks related to pos admin.
• ensure trainings are done for cashiers and monthly/quarterly refreshers.
• drive excellent customer service, educate consumers about adiclub to ensure consumer interaction and membership sales.
• ensure all pos operators have the necessary stationery to perform their duties.
• ensure all admin related to pos is done daily.

• customers, peers, store manager and deputy manager.

• familiarity with electronic equipment, like cash register and pos.
• attention to detail.
• strong communication and time management skills.
• customer satisfaction oriented.
• good investigation skills and problem-solving skills.

• minimum 5 years' work experience as a retail cashier or in a similar role in sales.

at adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athlete’s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture: this is how we win while playing fair.

• courage:speak up when you see an opportunity; step up when you see a need.
• ownership:pick up the ball. Be proactive, take responsibility and follow-through.
• innovation: elevate to win. Be curious, test and learn new and better ways of doing things.
• teamplay: win together. Work collaboratively and cultivate a shared mindset.
• integrity: play by the rules. Hold yourself and others accountable to our company’s standards.
• respect: value all players. Display empathy, be inclusive and show dignity to all.

at adidas, we strongly believe that embedding diversity, equity, and inclusion (dei) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– culture starts with people, it starts with you –

by recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.