Control Room Operator Job Centurion area,South Africa,Security

A Vacancy exists for 4X Control Centre Operators in the Technical Division based in Head Office - Centurion

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:  

Client liaison and professional client relationship;
Answer and action all incoming calls;
Communicate with the client, technicians and management;
Provide proactive support of alarms, CCTV communication, overactive and inactive reports;
Assist admin with maintenance of database, zones, user etc.;
Adhere to all instructions by management;
Ensure all alarms and CCTV alarms are always actioned in accordance with the prescribed procedures;
Undergo on-the-job training and personal development on company policies and procedures according to functional requirements;
Must be able to work shifts, after hours, public holidays and weekends;
Sound knowledge of company disciplinary procedures;
Be prepared to be on standby on off days as scheduled;

 Preferred qualifications/attributes/skills:  

PSIRA certification Grade C or higher;
Grade 12 or equivalent qualification;
2+ years’ experience with alarms/CCTV Call Centre will be advantageous;
Knowledge and experience of listener Monitoring platform
Knowledge and experience of Ajax, Secutel and Videofied alarm systems
Experience in alarm and CCTV fault finding capabilities
Electronic occurrence book (online intelligence/Ciims) knowledge would be an advantage;
Knowledge and experience on response 24, CASI and or Aura dispatch App
Relevant experience in MS Office and related monitoring software platforms;
Knowledge of alarms, CCTV, access control and surveillance systems;
Knowledge and experience in Event Based CCTV monitoring
Ability to operate with confidence under pressure and during emergencies;
Good communication skills in English and one other South African language;
Proven track record in the Electronics Security Industry;
Clean disciplinary, criminal and credit record;
Own transport;

Employment consideration will be in accordance with the Employment Equity Act requirements 
Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful 