Social Support Officer

About the Role

Our client is looking for a compassionate and organized Social Support Officer to play a key role in their operations based in Centurion . This position involves providing direct support and case management to individuals and families facing social challenges, ensuring they access necessary services and achieve greater stability. You will work closely with a diverse client base, assessing their needs and connecting them with relevant community resources, governmental aid, and support networks.

This role is ideal for an individual with a strong sense of purpose, excellent advocacy skills, and a commitment to enhancing community welfare in the Gauteng region, operating within a dynamic team environment.

• Conduct client assessments to identify needs and eligibility for social services.
• Develop and manage individualized support plans, tracking progress and outcomes.
• Facilitate referrals to housing, healthcare, employment, and other support services.
• Provide counseling and emotional support to clients and their families.
• Maintain detailed client records and prepare reports for management and funding agencies.
• Advocate on behalf of clients to ensure their rights and needs are met by service providers.

• A degree or diploma in Social Work, Community Development, or a related discipline.
• Demonstrable experience in case management or social support roles.
• In-depth knowledge of social welfare policies and community resources in Centurion and surrounding areas.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive information with discretion and maintain professional boundaries.
• Proficiency in using case management software and standard office applications.

• A competitive annual salary and performance-based bonuses.
• Flexible hybrid working arrangements to support work-life balance.
• Opportunities for continuous professional development and further education.
• Access to a comprehensive employee wellness program.
• A rewarding role contributing directly to community well-being.