Outbound Controller

Job title:

Outbound Controller

Key accountabilities:

1. Inbound Controller

Stock Movement Oversight (Stockyard to Dealer)

• Manage daily dispatch of vehicles or stock from the stockyard to dealers in line with delivery schedules and sales orders.

• Ensure vehicles are only released post quality clearance, documentation verification, and safe loading.

• Align dispatch planning with dealer commitments and internal sales forecasts.

Transport Tracking & Turnaround Time (TAT) Monitoring

• Track all outbound vehicle shipments in real-time.

• Monitor Turnaround Time (TAT) against targets and identify performance gaps.

• Coordinate with logistics partners and transporters to ensure on-time, efficient delivery.

• Investigate delivery delays or route deviations and implement corrective actions.

Vehicle Preservation & Secondary Movements

• Ensure vehicles in stockyard storage are well-preserved (e.g., tire pressure, battery, cleanliness).

• Oversee secondary movements such as transfers to fitment centers or holding areas.

• Coordinate cleaning, cosmetic touch-ups, or minor repairs as needed before delivery.

Dealer Coordination & Escalation Handling

• Serve as the primary point of contact for dealer delivery queries and updates.

• Handle escalations related to:

o Delayed deliveries

o Vehicle condition discrepancies

o Missing items

o Provide timely updates to the sales team and dealer network on delivery status or changes.

Transit Performance & Reporting

• Maintain detailed reports on:

o Transit times

o TAT performance

o Damage claims

o Delivery success rates

o Generate and share dashboards and performance insights with operations and management teams.

Special Conversion Tracking

• Track vehicles undergoing special fitments or modifications prior to dispatch.

• Coordinate timely movement to and from conversion centers.

• Ensure conversion quality checks and documentation are completed before release to dealers.

Non-Runner Vehicle Management

• Identify non-runner vehicles (unable to self-drive).

• Arrange alternative transport methods or towing solutions.

• Coordinate technical repairs and ensure these units do not disrupt the delivery pipeline.