Customer Care Representative; Vietnamese or Chinese) Cerritos, CA | Robert Half

Bilingual Customer Care Representative (Vietnamese or Chinese Required)

Floral Distributor
- Cerritos, CA

Temp-to-Hire | Onsite Monday-Friday

Client is seeking a customer-focused and detail-oriented Bilingual Customer Care Representative who is fluent in either Vietnamese/English or Chinese/English. This role will serve as a key point of contact for customers, processing orders, resolving inquiries, and supporting daily customer service operations in a fast-paced distribution environment.

• Answer incoming customer calls, emails, and inquiries in English and Vietnamese or Chinese.
• Provide exceptional customer service and build strong customer relationships.
• Process customer orders accurately and efficiently.
• Update customer information and order details within company systems.
• Track shipments and provide delivery status updates.
• Coordinate with warehouse, sales, and operations teams regarding customer orders.
• Resolve customer concerns, discrepancies, and service issues professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist with data entry, filing, and general administrative support.
• Follow up on customer requests and ensure timely resolution.
• Support special projects and other duties as assigned.