IT Support Specialist
Job in
Cerritos, Los Angeles County, California, 90703, USA
Listed on 2026-11-02
Listing for:
Akri USA
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
-Summary
The IT Support Specialist II is the first line of response for all technology issues across Tenshou
Collection operations.
1. Technical Support & Help Desk- Serve as first-line technical support for all internal hardware and software issues across corporate and unit teams via the ticketing system.
- Triage, prioritize, and resolve all support tickets within established SLA; communicate status updates proactively to requestors.
- Support cross-functional technology projects related to new restaurant openings and systems deployment.
- Assist with technology setup for new hires: device configuration, software installation, account provisioning, and onboarding support.
- Perform additional IT support duties as directed by the IT System Administrator.
- Configure and provision laptops, smartphones, tablets, and other company-provided devices.
- Maintain and update device inventory, software licenses, and access credentials.
- Monitor device compliance and assist with Microsoft Intune policy updates and MDM enforcement.
- Manage device lifecycle: setup, deployment, maintenance, and secure decommissioning.
- Maintain and update internal IT documentation and standard operating procedures - ensure all changes are documented.
-Working Hours
9:00 - 18:00
-Salary and Benefit- $70,720 - $75,500 Annually
- Health, Dental, and Vision Coverage
- Paid Time Off and Holiday.
Required
- 1-3 years of experience in IT support or a related technical role.
- Working knowledge of Windows 11, Microsoft 365, and network fundamentals.
- Experience with device management: provisioning, MDM (Microsoft Intune preferred), and lifecycle management.
- Strong troubleshooting skills with the ability to communicate technical issues clearly to non-
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