Information Systems Manager

Description

Status:
Exempt/Full-Time

Location:

Cerritos

Reports To:

Chief Information Officer (CIO)

Level: Management

The Information Systems (IS) Manager leads and oversees the Credit Union’s technology infrastructure, systems, and support services. This position is responsible for planning, managing, implementing, and continuously enhancing the Credit Union’s technology environment, including services provided by internal staff and third-party vendors. This role ensures technology systems and services are secure, reliable, supported, properly documented, and aligned with the Credit Union’s strategic objectives, operational needs, and regulatory requirements.

The IS Manager directs the daily operations of assigned Information Systems infrastructure, technology operations, and support functions, including staff leadership, technology service delivery, infrastructure management, vendor oversight, change management, and technical support. This role is accountable for maintaining the availability, performance, and integrity of technology resources while supporting operations and member service objectives. The IS Manager collaborates closely with business and security stakeholders to support system performance, cybersecurity, risk management, and technology initiatives.

Regular on-site presence during business and after hours at various locations is required for this role.

• Direct and manage the daily operations of the Credit Union's 24/7 technology infrastructure and services, including oversight of system availability, performance, capacity, network operations, and related technology infrastructure.
• Directly supervise assigned Information Systems Operations personnel and provide leadership, technical direction, workload prioritization, development, cross-training, backup coverage, and performance management.
• Coordinate with internal staff and third-party service providers to address operational issues and minimize service disruptions.
• Manage and oversee the Credit Union’s technology infrastructure, including networks, servers, cloud and hosted services, telecommunications, endpoints, identity systems, and related operational technology.
• Plan and oversee infrastructure implementations, upgrades, migrations, maintenance, and replacement.
• Ensure the availability, reliability, performance, and appropriate security of technology infrastructure and operational systems.
• Manage the Credit Union’s end-user technology support and help desk functions and ensure technology issues are addressed in a timely and professional manner.
• Manage third-party technology service providers, including service performance, support, projects, changes, incidents, recovery, and escalations.
• Maintain Credit Union ownership and oversight of technology services and controls when activities are performed by third-party providers.
• Maintain sufficient technical knowledge to evaluate and challenge provider recommendations, proposed changes, technical issues, and solutions.
• Oversee network and infrastructure security systems and services, including firewall services, endpoint security, identity and access controls, patching, system hardening, and other infrastructure security controls.
• Ensure technology changes are appropriately reviewed, approved, tested, documented, implemented, and verified in accordance with established change-management procedures.
• Manage and coordinate infrastructure, network, server, endpoint, telecommunications, and operational technology failures and work with third-party providers and the Business Applications Manager as needed to restore service.
• Provide infrastructure and operational support when business application, integration, interface, or processing issues involve or may…