Senior Account Manager, Inside Sales

job description company information

headquartered in st. Augustine, fl, with offices and manufacturing facilities all around the globe, amphenol cit is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like aerospace, military & defense electronics, space, medical, test & measurement, and industrial.

our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At amphenol cit, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.

amphenol cdi is a global leader in high-performance interconnect solutions. From enabling mission-critical communications for military and aerospace customers to driving innovation in commercial and test & measurement markets, we engineer the connections that power tomorrow’s technology. With our principal manufacturing site located in cerritos, california, and global engineering resources across amphenol, we serve a wide range of customers in military & defense, aerospace, commercial, space, industrial, and test & measurement sectors.

the sales operations & account coordinator is a key account-facing role responsible for driving revenue growth, maintaining strong customer relationships, and ensuring operational excellence across the quote-to-order process. This role owns the full rfq-to-order lifecycle in sap, ensures accurate forecasting and pipeline visibility in salesforce, and acts as a critical liaison between customers, outside sales, pricing, and production teams.

by combining proactive customer engagement, quoting intelligence, and operational precision, this role strengthens customer satisfaction, drives pipeline accuracy, and directly contributes to the company’s growth strategy. The ideal candidate has hands‑on experience in the rf/electrical components or manufacturing industry, excellent communication skills, and a proven ability to manage multiple priorities in a fast‑paced environment.

• manage the complete rfq → quote → po → order confirmation cycle in sap with accuracy, speed, and compliance with pricing and margin guidelines.
• partner with pricing to provide quote history, pricing deltas, and margin approvals.
• acknowledge rfqs and inquiries the same day and maintain consistent follow-up until closure.
• track and maintain win/loss data to support competitive positioning.
• collaborate with sales and customers to collect and maintain accurate forecasts in salesforce and sap.
• ensure leadership visibility into pipeline health and demand trends through data accuracy and timely updates.
• support sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.
• build and maintain strong relationships with customers, procurement teams, and buyers through professional, customer-first communication (emails, calls, conference calls).
• partner with outside sales to align on account strategy, opportunities, and engagement.
• capture and record quoting intelligence including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes.
• maintain all account intelligence in sap/salesforce for strategic planning and pipeline visibility.
• support sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.
• serve as the communication bridge between customers and internal teams (production, planning, quality, logistics).
• provide same-day order status updates, shipment tracking, and confirmations.
• coordinate expedited requests, rmas, and rework activities, ensuring prompt resolution and customer satisfaction.
• monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions.
• suggest partial shipments or other…