Help Desk Technician

Position:
Help Desk Technician
Department: Information Technology
Reports to: Director of IT

Position Summary

The Help Desk Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Helpdesk Technician is responsible for providing technical support for on-campus events. The Help Desk Technician will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required as well as updating the College website as directed.

Minimum Qualifications Required Education

• High School Diploma

Required Experience

• One (1) year experience in hardware/software troubleshooting of Windows-based systems & networks

Accepted Substitutions

• Associate’s degree in Computer Science, Information Technology, or another computer-related field will substitute for the year of experience
• MOS certification or industry-based certification will substitute for the required work experience

Required Knowledge, Skills, and Abilities

• Must be highly motivated and self-directed
• Must possess strong language, communication and customer service skills
• Must have technical experience with Microsoft Windows operating systems
• Must have base knowledge of the Microsoft Office suite
• Must be able to work well in a team environment
• Must have basic knowledge of networking systems and devices (Ex: DNS, DHCP, Subnets)
• Must have experience in the deployment and troubleshooting of audio/video equipment (Ex. Projectors, Microphones)
• Must possess the ability to troubleshoot technical issues of any type.
• Must be able to adapt quickly to an ever-changing environment
• Must be able to perform basic networking (Ex: run and tip cabling, identify bad or faulty ports, etc.)

Preferred Education

• Associate’s degree in Computer Science, Information Technology, or another computer-related field

Preferred Certifications

• A+, Net+, Security+, MOS, and/or any industry-based credential

Preferred Experience

• 2+ years of professional work experience troubleshooting hardware/software in Windows-based systems and networks

Application Process

To apply , send resumé and copies of any relevant certifications to: resumes (Include Help Desk Technician in the subject line.)

The committee will begin the review of applications immediately. All applications are confidential, and any references provided will not be contacted without the expressed authorization of the applicant.

All new hires are subject to a criminal background check, in accordance with Nunez Policy 6.036.

Incomplete applications will not be forwarded for further review.

Nunez is proud to be an Equal Opportunity Employer.

Voluntary Self-Identification of Disability

As an executive branch state agency, Nunez Community College is required by La. R.S. 46:2597 to establish annual strategies and goals related to employment of individuals with disabilities. In order to effectively measure and report our progress to this end, La. R.S. 46:2597 requires us to ask employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all employees to update their information at least every five (5) years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so (if applicable). Your answer will be maintained confidentially. Completing the form will not negatively impact you in any way. For more information about this form or the Americans with Disabilities Act, visit the Office of the State Americans with Disabilities Act (ADA) Coordinator’s website at https://(Use the "Apply for this Job" box below)..

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