Shift Lead

Base pay range: $17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including all required system start‑ups, cash handling, floor and stockroom readiness, and opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Share customer‑service best practices with all team members, including interpersonal habits such as greeting, eye contact, courtesy, and Walgreens service traits such as proactive help, identifying needs, and serving until satisfied.
• Hold store keys to open and close without management as necessary.
• Assist with and coach other team members on warehouse and vendor ordering processes, including opening the back door for vendor deliveries.
• Register all related sales on the assigned cash register, noting scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and in reverse logistics (e.g., returns, empty packages).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts in basic departments, stockroom, and overstock locations.
• Ensure the Outdate program is followed with team members.
• Handle basic department pricing and make daily price changes; ensure proper signage is displayed to support accurate pricing of products; complete any additional pricing tasks required by local regulations or compliance programs within the required timeframe.
• Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary.
• Assist with exterior and interior maintenance by ensuring the store is clean, neat, orderly, and in good condition; request store or system repairs as required in manager’s absence or as requested by manager.
• Separate food items (e.g., raw foods from pre‑cooked) and place products according to policies and procedures; assist in stock rotation using first‑in, first‑out for consumable items.
• Have working knowledge of store systems and store equipment.
• Assist at the pharmacy window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Conduct bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by Manager.
• Serve as a liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Consideration of employment for qualified applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.