Customer Service Representative; Bilingual

Overview

Customer Service Representative (Bilingual) at Titlemax
• Chamblee, GA

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on!

The hourly wage for the position is $14.00 per hour
. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options (including telemedicine and spending accounts such as HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with company match.
• Life and AD&D Insurance; a range of voluntary benefits (dental, vision, disability, supplemental life, etc.).
• Employee Assistance Program with mental health resources and life coaching.
• Discount Marketplace with exclusive retailer discounts.
• Paid time off starting at 12 days in the first year.
• Note:
  
  Benefits are subject to plan terms and may change; consult plan documents for eligibility details.

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers’ needs.
• Enter and maintain customer information accurately in the POS system.
• Execute daily call campaigns to generate new business.
• Assist in account management and collections by accepting payments and managing appointments.
• Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing) and participate in events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and proper opening/closing procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies and applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week (as required by brand).
• Hours and minimum requirements may change; discuss updates with your recruiter.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills and a professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license, auto insurance, and access to a personal vehicle for work-related use (mileage reimbursed).
• Background check required and conducted in accordance with applicable law.
• Ability to meet the physical demands of the position (standing up to 90% of the time, moving up to 25 pounds, etc.).

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling and cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be…