Customer Service Representative

Apply for the Customer Service Representative role at ACCENT DECOR, Inc. Our team of more than 110 designers, customer service professionals, operations experts, and IT and supply chain specialists is expanding in Chamblee, GA.

This role represents the Accent Decor brand in every interaction, delivering courteous, knowledgeable, and timely support across phone and written channels. The starting hourly rate is $21.00 per hour and we offer comprehensive benefits, including paid volunteer leave.

At Accent Decor, we don’t just accept difference — we celebrate it, support it, and thrive on it for the benefit of our team members, our products, and our community. We are proud to be an equal‑opportunity workplace.

• Customer Communication & Brand Representation
  • Serving as the “face of the company” by providing a warm, professional first experience for customers via phone and email/case channels.
  • Communicating clearly, accurately, and respectfully while setting appropriate expectations and following through on commitments.
• Phone Queue Coverage
  • Handling inbound and outbound customer calls in our unique call center environment.
  • Remaining in the phone queue during designated schedule blocks and meeting availability/adherence expectations.
  • Resolving issues efficiently and escalating appropriately when needed.
• Case Management & Responsiveness
  • Responding promptly to customer cases and consistently meeting department expectations for response time, quality, and case closure.
  • Managing and resolving cases across multiple topics, including but not limited to claims, order entry, general questions, backorder and order status, and other case types as assigned.
  • Maintaining accurate, detailed documentation of customer interactions in Net Suite and other internal systems.
• Customer Support & Issue Resolution
  • Answering questions related to shipping, billing, inventory availability, product details, backorders, and account support.
  • Providing follow‑up communication as needed to ensure issues are fully resolved and customers feel supported.
  • Balancing speed and accuracy while handling multiple tasks and channels.
• Knowledge & Continuous Improvement
  • Staying up to date on Accent Decor policies, processes, products, promotions, and key seasonal priorities.
  • Embracing change and contributing to improving team workflows, customer experience, and service consistency.
  • Meeting established KPIs and performance goals related to customer satisfaction, case response/closure, and phone handling.
• Performing additional duties as assigned to support departmental and company goals.

• 1+ year of call center or customer support experience (or equivalent).
• Strong ability to multitask, prioritize, and manage time in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail; ability to interpret and accurately record information.
• Proven ability to build and maintain strong relationships with internal teams and external customers.
• Integrity, respect, inclusion, fairness, teamwork, a positive attitude, and alignment with Accent Decor company values.
• Customer‑focused attitude with the ability to adapt communication style to different personalities and situations.
• Net Suite experience preferred (or strong willingness/ability to learn).
• Lives in the Atlanta area.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Wholesale

Click apply, and if your skills and experience match our needs, we’ll be in touch to discuss how you can grow and share new skills while building a career with our Atlanta‑based family business.