Operation Coordinator

Operation Coordinator

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With close direction/oversight from the COO and the Operations Manager, the Operations Support Specialist is responsible for managing special projects from start to finish which includes researching and analyzing information, identifying and recommending potential solutions, and presenting the finished product in the form of a written recommendation or a completed project.

• With close direction/oversight from the COO and the Operations Manager, the Operations Support Specialist is responsible for managing special projects from start to finish which includes researching and analyzing information, identifying and recommending potential solutions, and presenting the finished product in the form of a written recommendation or a completed project.
• Work with departments to optimize internal agency capacity and internal referrals, suggest ideas to help increase capacity and optimal outcomes for agency programs. Continually evaluate agency operations and make suggestions for improvements.
• Creates, analyzes, documents and communicates project summaries, dashboards, project plans, risk tracking and status updates regularly to project team members and leadership across the organization as appropriate.
• Work with Senior Leadership Team to improve agency and departmental workflow in order to improve internal performance and workflow efficiency across the agency. Responsible for following up on project timelines and anticipating future needs and deadlines.
• Assist Operations and Departmental Directors with organizational and departmental work plans/dashboards to include efficiency, productivity, data reporting, projections, and workflow optimization.
• Evaluate provided PIHC services and make recommendations to improve productivity and performance across the agency. Work with the directors to implement acceptable measures to, include reporting on areas that need improvement.

• Support the Operations Manager with the overall day‑to‑day internal projects, including but not limited to attending meetings/calls, developing spreadsheets, graphs, statistics, reports, and presentation materials.
• Assist with project implementation that may include the entire agency, specific agency departments, or particular team members. Assist with special projects as directed by the Operations Manager.
• Identify all necessary resources needed to implement special projects.
• Work with the Quality Management Team and senior leadership team to optimize organizational‑wide retention.
• Work with the agency data team to prepare and analyze departmental productivity reports and departmental progress to ensure successful operations within programs such as PCMH.
• Identify all necessary resources needed to implement special projects.

• Bachelor’s degree in public health administration, health care administration, business administration, or related field

• Principles and practices of quality management, quality improvement, and quality assurance principles in a public health care setting;
• Evaluation methodologies;
• Theories and techniques of qualitative evaluation, data analysis, and organization/management analysis;
• Ability to communicate project goals with an aptitude to identify and resolve issues;
• Excellent writing, editing, and technical writing skills with an ability to think strategically;
• Ability to research and synthesize information and translate complex, clinical and technical information into plain language;
• Ability to balance multiple concurrent projects;
• Ability to work well within a team environment, as well as independently;
• Interpersonal communication skills with an ability to remain flexible in a fast‑paced environment;
• Detail‑oriented, multi‑tasking with the ability to work in a fast‑paced environment is required;
• Excellent organizational, communication, and decision‑making skills;
• Self‑Starter who is enthusiastic and highly motivated;

• Valid State Driver’s License

• Local travel between PIHC sites and to and from community agencies will be required.
• Occasional travel to events for training and promotion of salient services to AIDS Service Organizations. Occasional evening and weekend work is required and working greater than 40 hours per week may be required.

Entry level

Full‑time

Management and Manufacturing

Hospitals and Health Care