Care Concierge

Care Concierge role at VCA Animal Hospitals

VCA Peachtree Animal Hospital located in Chamblee, GA is looking for a full-time Care Concierge who enjoys practicing advanced medicine with a cohesive, tenured team. Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (pets) and clients (pet owners).

We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools, and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post-visit follow up.

This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.

This is an important role in our hospital that requires excellent client service skills, strong multitasking abilities, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.

• Reach out to clients prior to their visit to set expectations and collect required information
• Greet clients at their appointment time and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s recommendations
• Coordinate treatments with the veterinary technician team
• Book follow-up appointments and activate prescription delivery for clients
• Review discharge instructions including medications with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any test results

• Friendly, outgoing, and persuasive personality
• Minimum 2 years’ experience in hospitality, healthcare, or related industry
• Amazing client service skills
• Excellent written and verbal communication skills
• Capable of listening to client concerns with desire to help solve their issues
• Action oriented, independent, self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills
• Exceptional listening and transcription skills
• Capable of learning medical terminology
• Ability to type 60 wpm
• Comfortable around animals
• Willingness to assist with animal restraint, if needed

• Competitive salary and comprehensive benefits package for full-time employees, including medical, dental, vision, and paid vacation/sick days
• 401(k) retirement savings plan with company match
• Health insurance, infertility benefits, gender affirmation services
• Paid parental leave, vacation and sick leave
• Pet care discounts up to 100% for your own pets
• 100% paid professional liability coverage
• 100% paid life insurance and short-term disability insurance
• Access to a network of 5,000 doctors, including 600+ specialists

As a member of the VCA family, eligible full-time employees will be rewarded with a comprehensive benefits package and opportunities for professional development.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. We are an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  General Business, Other, and Health Care Provider
• Industries:
  Veterinary Services

Referrals increase your chances of interviewing at VCA Animal Hospitals. Apply BELOW